Support Agent
Role Overview
As a Support Agent at Descript, you will engage directly with customers through live chat, email, and video conferencing to provide exceptional support for multimedia creators. This role is pivotal in guiding users through product workflows, troubleshooting issues, and documenting user feedback. You will be part of a small, dynamic team, making a significant impact on customer satisfaction and product improvement.
Perks & Benefits
While the job posting does not specify remote work explicitly, the nature of the role suggests flexibility in work location, common in tech support positions. The company values a friendly and supportive culture, likely promoting career growth through ongoing learning and collaboration. Expect to work with a diverse customer base and be part of a team that actively contributes to improving user experience.
Full Job Description
As a member of the Support team at Descript, you create phenomenal support experiences for multimedia creators around the world. You'll work directly with Descript customers to help them get started, answer product questions, and track user feedback. Serving as a member of our small but growing team requires a dynamic skillset and we're looking for someone who wants to share their passion for technology with a diverse and committed fanbase of customers.
The Opportunity
- Deliver fast, friendly, and accurate support to Descript users through live chat, email, and occasional video conferencing.
- Guide users through product workflows, explain feature behavior, and help troubleshoot technical issues.
- Capture and record accurate and detailed information using CRM tools.
- Contribute to team knowledge by flagging trends, bugs, and documentation gaps.
- Assist with verifying internal documentation, macros, and chatbot behavior to keep support materials up to date.
What channels you'll use We use chat, email, and video calls to support our users directly, while using social channels,Please mention the word **SPOTLESS** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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