Strategy & Operations, Learning and Development (L&D)
Role Overview
This is a senior-level role responsible for building and scaling the learning and development function at a fast-growing fintech company. The hire will own the entire learning lifecycle, from onboarding and fraud education to manager and leadership development, working closely with the Head of People and business leaders. Day-to-day tasks include designing and facilitating workshops, creating scalable learning resources, measuring program effectiveness, and driving strategic initiatives to close capability gaps.
Perks & Benefits
The role offers a remote-first setup with flexible work arrangements and physical offices in major US cities and India for optional in-person collaboration. Benefits include employer-paid health insurance, 401(k) with match, flexible PTO, home office stipend, and regular company-wide in-person events. The company emphasizes a digital-first culture with strong cross-team collaboration and supports career growth through hands-on ownership of foundational programs.
Full Job Description
SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transact with confidence. We’re building the future of identity verification in the United States replacing a clunky, ineffective, and expensive status quo with solutions that are 10x faster, smarter, and more accurate.
We’ve seen tremendous traction and are growing extremely quickly. Our real-time APIs have helped verify hundreds of millions of identities, starting with financial services and rapidly expanding into new markets. SentiLink is backed by world-class investors including Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin.
We’ve earned recognition from TechCrunch, CNBC, Bloomberg, Forbes, Business Insider, PYMNTS, American Banker, LendIt, and have been named to the Forbes Fintech 50. We have also been named a 2026 FICO Industry Vanguard Decision Award Winner. Last but not least, we’ve even made history - we were the first company to go live with the eCBSV and testified before the United States House of Representatives on the future of identity.
SentiLink supports a variety of ways to work, ranging from fully remote to in-office. We operate as a digital-first company with strong collaboration across the U.S. and India. We maintain physical offices in Austin, San Francisco, New York City, Seattle, Los Angeles, and Chicago in the U.S., and in Gurugram (Delhi) and Bengaluru in India. If you’re located near one of these offices, we would love for you to spend time in the office regularly. Some roles are hybrid or in-office by design. For example, our engineering team in India works primarily from our Gurugram office.
Role:
We’re looking for an experienced Learning & Development professional to build and scale learning at SentiLink.
This is a foundational role. You’ll define our learning strategy, mature existing programs, and build new ones that help employees, managers, and leaders grow throughout their careers.
You’ll own learning across the employee lifecycle - from onboarding and fraud education through to manager development, leadership capability, performance enablement, and knowledge sharing. Some programs already exist; many don’t. You’ll be expected to identify where learning can have the biggest impact, design practical solutions, and deliver them.
This role reports to the Head of People and partners closely with leaders across the company.
Responsibilities:
Develop and own SentiLink’s learning and development strategy, identifying capability gaps and prioritizing learning initiatives that have measurable business impact.
Design, build, and continuously improve learning programs across the employee lifecycle, including company onboarding, department onboarding, fraud education, manager development, leadership development, and ongoing professional growth.
Partner with leaders across the business to understand capability needs and develop practical learning solutions that improve individual and organizational performance.
Design and facilitate engaging workshops, training sessions, and learning experiences for employees, managers, and leaders across the company.
Improve how employees access and share knowledge by helping build scalable learning resources, documentation, and self-service tools.
Measure the effectiveness of learning programs and use data and feedback to continuously improve outcomes.
Act as the primary owner for learning and development at SentiLink, balancing long-term strategy with hands-on execution.
Requirements:
6-10 years of experience in Consulting (leading learning, change management, or organizational effectiveness workstreams), Learning & Development, Talent Development, or similar.
Experience building and scaling learning programs rather than simply delivering existing content.
Excellent presentation and facilitation skills, with the ability to engage a range of audiences.
Strong program management skills and the ability to independently drive multiple initiatives from idea through execution.
Experience designing practical, engaging learning experiences for adult learners.
Excellent written and verbal communication skills.
Comfortable working in an ambiguous, fast-paced environment where you’ll be building many programs from the ground up.
Curious, collaborative, pragmatic, and highly execution-oriented.
Preferred
Experience in a startup or high-growth technology company.
Experience supporting technical organizations.
Compensation:
$155,000-$200,000/year + equity + benefits
Perks:
Employer paid group health insurance for you and your dependents
401(k) plan with employer match (or equivalent for non US-based roles)
Flexible paid time off
Regular company-wide in-person events
Home office stipend, and more!
Corporate Values:
Follow Through
Deep Understanding
Whatever It Takes
Do Something Smart
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