Strategy & Operations Manager

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About the Role

We're scaling fast, and we need a Strategy & Operations Manager who thrives in complexity and moves with urgency to support our highest priority projects at Dandy.

In this role, you'll be working on Dandy’s top priorities - testing and implementing the best-in-class, ML-driven dental design engine, re-balancing global shift operations, and cutting down turnaround times 4x. You will be at the heart of our operations engine, driving the strategy and execution required to scale production at unprecedented volume and speed. This isn't just about keeping the lights on—it's about building the operational backbone for hypergrowth.

This role sits on our Design Operations team (700+ HC across 3+ continents), reporting to the Director, Global Strategy & Operations. It is focused on building infrastructure and project managing strategic initiatives that solve complex business problems spanning multiple core functions. You'll lead projects that determine how we scale operationally across a distributed footprint, and how we coordinate that scale cross-functionally—from Design to Quality to Training to Product & Engineering.

If you're energized by project management, automation, deep analysis, complex systems, and building scalable infrastructure, this is the role for you.

What You'll Do

Core responsibilities - lead our most impactful projects:

• Analyze complex business problems and develop structured hypotheses to guide problem-solving

• Coordinate with product and engineering to scope, test, and rollout new automation tools to the workforce that increase efficiency and promote high quality outcomes

• Diagnose bottlenecks, design solutions, and lead pilots/rollouts to close gaps, helping build scalable systems, effective data reporting, and innovative workflows

Data-Driven Execution

• Gather and interpret data from a variety of sources to drive meaningful impact that will help take Dandy to the next level

• Create compelling stories to communicate complex data and findings effectively

Project & Workstream Management

• Develop and maintain detailed project plans and trackers to monitor progress against milestones and deliverables

• Own and drive specific workstreams within a larger engagement, including setting priorities, defining scope, and managing timelines

• Proactively identify potential risks or roadblocks to project completion and develop mitigation strategies in collaboration with leadership

• Structure complex problems into manageable phases with clear objectives and success metrics

What We're Looking For

• 3-5+ years in consulting, operations, startups or a strategic business function (product ops experience a plus).

• Strong program/project management skills with experience deliveringcross-functional system rollouts

• Strong people skills - able to influence a variety of stakeholders who are experts in their field, teaching them business best practices

• Strong communicator who can navigate multiple cultural contexts with ease

• Self-starter with high ownership, detail orientation, and ability to drive clarity in ambiguous environments

• Ability to prioritize resources and projects according to impact and business needs

• Ability to build workstreams from 0 to 1 in support of new product introductions

Bonus Points For

• Experience with product operations, automation, machine learning

• Outstanding professional references to share

• Based in the NYC area

• Part of a startup acquisition or IPO

• Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work

Req ID: J-418

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

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