Staff Solutions Engineer
Role Overview
This senior-level Staff Solutions Engineer role involves supporting field sales by helping customers understand the Kong API/Connectivity Management platform, managing customer requirements and relationships throughout the sales lifecycle, and coordinating with support, product, and engineering teams to ensure customer satisfaction. The engineer will lead technical discussions with product managers, engineers, and executives, create technical documentation, and support marketing efforts through blogs and webinars, impacting customer adoption and success in a fast-paced startup environment.
Perks & Benefits
The job is fully remote, likely with flexible hours, though time zone expectations may align with customer or team needs. It offers opportunities for career growth in a high-profile, fast-paced startup culture, with exposure to cutting-edge technologies like AI and cloud-native platforms, and involvement in top-of-funnel marketing and industry events.
Full Job Description
Are you ready to power the World's connections?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
What you’ll be doing:
Support field sales in helping customers understand the value of the Kong API/Connectivity Management platform
Understand customer requirements and how the Kong platform can help. Grow trusted client relationships throughout the entire sales lifecycle, from initial product reviews to production
Support PoCs throughout the entire evaluation process
Ensure 100% customer satisfaction across the assigned set of accounts
Prioritise customer needs and coordinate with support, product, and engineering teams to help support customer needs
Create technical documentation for DevOps, implementations, and services engagements
Support top-of-funnel marketing by creating blogs, webinars, and participating in trade shows and field events.
And any additional tasks required by the manager
What you’ll bring:
7+ years of software engineer and/or sales engineer management experience at a SaaS, Open Source or Enterprise Software company
Solid understanding of cloud computing trends and open source business models
You are a strong listener and communicator
You can confidently lead a discussion with a group of Product Managers, Engineers, and Executives
Enthusiasm for working in a high-profile, fast-paced startup culture
Experience with Docker/Kubernetes and other cloud native platforms
Experience with APIs, CI/CD automation frameworks and AI and LLM technologies.
#LI-KS1
About Kong:
Kong Inc., a leading developer of cloud API technologies, is on a mission to enable companies around the world to become “API-first” and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity, build securely, and accelerate time to market. For more information about Kong, please visit www.konghq.com or follow us on X @thekonginc.
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