Sr. Manager, Global Fulfillment Solutions

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

As the Sr Manager of the Global Fulfillment Solutions, you will lead the Global Fulfillment Solutions Team, setting the strategic vision and objectives for scalable resourcing processes and automations, leveraging AI and a team of Global fulfillment managers, that will drive efficient resource utilization across the company. You will be responsible for defining the long-term roadmap for internal and external resource fulfillment, talent allocation, ensuring direct alignment with Snowflake’s annual revenue and delivery goals.

This person will elevate the global fulfillment function from transactional fulfillment to a strategic advisory via automation and AI. By using Snowflake technology and internal AI tools—including CoCo (Cortex Code), Raven, and other emerging capabilities—you will define an AI-forward path to bring insights to actions faster. We need someone comfortable with SQL and coding who actively embraces our proprietary AI technology to transform how fulfillment work gets done.

Key Responsibilities

1. Strategic Leadership & Governance

• Define the Roadmap: Define the long‑term roadmap for resource fulfillment, talent allocation, and partner engagement, aligning directly with annual revenue and delivery goals.

• Policy Development: Develop and implement global resourcing policies, procedures, and systems to ensure optimal allocation of human and technical resources and consistent high-quality fulfillment.

• Executive Alignment: Collaborate with senior executives to establish teams and develop strategies for resource coverage within budget constraints.

• Cross-Functional Partnership: Facilitate cross-functional communication and collaboration to ensure alignment of resource allocation with business objectives, acting as the bridge between Sales, Delivery, and Finance.

2. Operations& Performance

• Drive Key Metrics: Drive Services Delivery to meet goals for billable utilization, time to staff, and time to start.

• Performance Monitoring: Monitor and analyze resource utilization metrics, providing regular, insightful reports to senior management on the health of the business.

3. Innovation, Analytics & Technology

• Capacity Planning: Partner with BizOps to drive sophisticated scenario planning and predictive analytics, informing global recruiting and partner strategy well ahead of demand. Leveraging Certinia PSA not just to track current needs, but to forecast staffing needs and optimize resource allocation.

• Tech Enablement: Champion the adoption of AI and advanced analytics within the Global Fulfillment tech stack, shifting the function from transactional fulfillment to strategic advisory.

• Data-First Culture: Instill a data‑first culture within Global Fulfillment and among delivery leaders, leveraging predictive models for demand forecasting, skill matching, and automation of routine tasks.

4. Team Leadership & Development

• Global Leadership: Lead and develop a global team of Global Fulfillment Managers, elevating the function through coaching, strategic guidance, and accountability for high-quality fulfillment outcomes.

• Mentorship: Mentor and develop team members, providing ongoing coaching and performance management to build a best-in-class operations team.

Qualifications

Required Experience:

• 10+ years resource management experience in the software solutions industry.

• 5+ years in a leadership role, with experience leading global or distributed teams.

• Strategic & Operational Mix: Proven ability to manage day-to-day fulfillment (utilization, conflict resolution) while simultaneously driving long-term strategic initiatives (AI adoption, roadmap planning).

• Systems Proficiency: Proficiency in resource management software, ERP systems, and CRM platforms (e.g., Salesforce, Certinia/FinancialForce, Workday).

• Analytical Excellence: Excellent analytical and problem-solving skills with the ability to proactively analyze data to drive business recommendations.

• SQL Coding preferred.

Key Competencies:

• Communication: Clear and concise communication in both written and verbal form; outstanding interpersonal abilities.

• Diplomacy: Ability to be diplomatic or firm when necessary to drive business forward or obtain results.

• Agility: Ability to manage multiple tasks and tight deadlines with confidence and ease; able to prioritize across multiple groups and time zones.

• Education: Bachelor's degree in Business, Operations, or related field.

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

The application window is expected to be open until May 2, 2025. This opportunity will remain posted based on business needs, which may be before or after the specified date.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com