Sr. Manager, Consumer Communications

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

The Communications team at Hims & Hers is responsible for shaping how the world understands our company’s role in advancing modern healthcare. We develop strategies to raise awareness, increase brand love, build trust and loyalty, and drive adoption of our products and services. Our job is to find creative and compelling ways to educate, inform, and inspire the world of Hims & Hers, as well as the broader healthcare industry.

We’re looking for a Senior Manager of Consumer Communications to join the team responsible for driving and executing a world class communications strategy that helps our customers, community, investors, and the public connect with the company’s mission, brand, and vision. In this role, you’ll support high-priority initiatives across consumer product, brand, and executive communications. Reporting to the VP of Consumer Product & International Communications, you’ll work closely with senior members of the Communications team and our cross-functional partners in marketing, product, social, and customer insights to position Hims & Hers as a leader in healthcare, design, and consumer experience. You’ll also help shape proactive and reactive strategies that communicate how Hims & Hers advances innovative, consumer-first, and accessible healthcare, with a focus on supporting consumer products, social-led initiatives, new media placements, and company brand narratives.

We’re a team of intellectually curious, creative storytellers and problem solvers. You love making the complex simple and the abstract resonate. You thrive working in the fast pace of a startup while being the steward of a public company that serves people’s health and well-being. You can identify areas of risk and opportunity for our narrative, and you bring experience thinking holistically about brand vision and direct-to-consumer experience.

You Will:

• Support and strengthen a strategy that increases appreciation for and understanding of Hims & Hers’ unique direct-to-consumer model, consumer impact, and brand resonance through communications initiatives, press engagement, and online content

• Serve as a key team member on announcements, initiatives, and campaigns that promote our platform, treatment offerings, and consumer experience

• Lead comms partnership with the brand social team, bringing our comms priorities to life on social media and with influencers

• Work directly with our team of doctors to uplift and spotlight their expertise and approach to care through Hims & Hers

• Draft and refine communications related to consumer experience, healthcare trends, brand look, feel and design, and our distinct product offerings

• Support in-person press and influencer events

• Develop a range of communication materials including messaging, scripts, press materials, and company presentations in partnership with internal stakeholders.

• Monitor sentiment, media cycles, and consumer health trends to inform strategy and narrative development

You Have:

• 8-10 years of experience in consumer or product communications.

• A Bachelor’s degree in communications, journalism, or public relations

• Knowledge of, and comfort with, direct-to-consumer business, as well as experience in technology and digital product

• Excellent experience at building and managing relationships with media beyond day-to-day news alerts

• Outstanding and concise written and verbal communication skills

• A deep knowledge of social media content and experience working directly with influencers and/or building an influencer program

• Comfort working with cross-functional partners across design, marketing, clinical, brand, and social functions

• An entrepreneurial spirit, a pulse on what’s trending in health and wellness, and a bias towards action

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.