Solutions Engineer - AI Consulting (Mexico)

About Truelogic

At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.

Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference.

By applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future.

Our Client

Helps enterprise organizations deploy advanced technologies to their workforces to generate business value and return on investment (ROI).

Job Summary

We are looking for a Solutions Engineer to support customer implementations and technical operations for the platform.

This role sits at the intersection of engineering, customer implementation, and technical operations, helping ensure successful onboarding and deployment across customer environments.

The ideal candidate enjoys working directly with customers, configuring systems, resolving technical issues, and helping scale technology implementations.

This person will work closely with engineering, product, and customer teams to ensure smooth platform adoption and reliable deployments.

Responsibilities

• Lead or support technical implementations for new customers.

• Configure platform environments according to customer requirements.

• Support setup, configuration, and deployment processes.

• Diagnose and resolve technical issues during implementations.

• Work closely with engineering to escalate and resolve complex problems.

• Ensure smooth operation of platform deployments.

• Configure integrations, workflows, and system settings.

• Support customers with technical setup and configuration tasks.

• Maintain documentation and best practices for implementations.

• Assist with AI-related configurations and prompt design when applicable.

• Help optimize AI workflows for customer implementations.

• Support scaling of AI-powered features across deployments.

• Act as the technical point of contact during customer onboarding.

Qualifications and Job Requirements

• 3–6+ years of professional experience in technical roles such as Solutions Engineer, Implementation Engineer, Technical Consultant, Technical Operations, or other customer-facing engineering positions.

• Proven experience supporting technical implementations and platform deployments, including onboarding and configuring systems for customers.

• Strong hands-on experience with API integrations, system configuration, and diagnosing and resolving technical issues.

• Ability to work directly with customers in technical discussions, translating business needs into technical solutions.

• Strong English communication skills, both written and verbal, with the ability to explain technical concepts clearly to different stakeholders.

What We Offer

• 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.

• Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.

• Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.

• Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.

• Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.

Why You’ll Like Working Here

• A Culture That Values You: We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally.

• Diverse, Global Network: Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America.

• Team Up with Skilled Professionals: Join forces with senior talent. All of our team members are seasoned experts, ensuring you're working with the best in your field.

Apply now!