Solution Engineer Manager, Retail
Role Overview
This senior-level role involves managing a team of Solution Engineers in the retail sector, focusing on product demonstrations, labs, and proof-of-concepts to support sales. The manager collaborates with sales teams and channel partners to strategize on enterprise customer needs and close business, acting as a player/coach in delivering presentations. Key responsibilities include team leadership, go-to-market strategy, and escalating customer feedback to executive staff.
Perks & Benefits
The job is fully remote, likely with flexible hours, though some coordination with team and customers across time zones may be required. It offers career growth through leadership opportunities in a fast-growing company, with a culture emphasizing innovation, collaboration, and customer obsession. Benefits may include standard tech perks like health insurance and professional development, though specifics are not detailed in the posting.
Full Job Description
Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.
Our Majors Solution Engineering organization is seeking a Manager of Solution Engineering to lead a highly skilled team of Solution Engineers across Retail who provide value-based evaluation scenarios including demonstrations, labs and POCs. In addition to managing a team, you will work directly with our sales team and channel partners to understand the needs of our enterprise customers, strategize on how to navigate sales cycles, and close business.
IN THIS ROLE YOU WILL GET TO:
Build and lead a team of solution engineers who serve as our core product introduction, evaluation and education experts
Partner with sales leadership to achieve regional quota targets, our goals and ensure relationships are built
Work alongside revenue leaders to set the go-to-market strategy for territory
Effectively escalate customer feedback and product obstacles/gaps to represent the team’s needs to executive staff
Interpret complex problems, create simple solutions and collaborate closely with prospects, channel partners and our sales team to deliver winning solutions
Collaborate and maintain a close working relationship with product, engineering, sales, marketing and services
Play an active role in sourcing and screening potential candidates and managing the interview process
Act as a player/coach working with your team on and delivering compelling presentations to customers and prospects
ON DAY ONE WE WILL EXPECT YOU TO HAVE:
10+ years of industry experience in a pre-sales or engineering capacity with 2+ years of direct front line management experience (hiring, training and retaining top talent).
Industry expertise within Data Warehousing, Data Engineering, Data Science, Business Intelligence, Data Analytics and/or Cloud Computing.
Snowflake experience strongly preferred
Outstanding presenting skills to both technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos.
Ability to connect a customer’s specific mission problems and Snowflake’s solutions.
University degree in computer science, engineering, mathematics or related fields, or equivalent experience preferred.
ABOUT OUR TEAM:
Our Solution Engineers are customer obsessed and we believe in the value we can add and stay honest about it. We love to learn, are open to giving and receiving feedback and are passionate about making our clients successful.
Our team works to ensure data is accessible, usable and valuable to everyone.
Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
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