Simplero Support Specialist (Full-Time, Remote)
Role Overview
This mid-level support specialist role involves handling customer support tickets, troubleshooting issues, and creating screen-share videos to guide users. You'll assist customers with setting up business components like landing pages and email lists, while leading live group and one-on-one support calls. Working closely with product and customer success teams, you'll help improve documentation and enhance the platform's usability.
Perks & Benefits
This is a full-time remote position with a worldwide location, offering flexibility in work hours and location. The role involves collaboration with product and customer success teams, providing opportunities for feedback and career growth in a supportive environment. A friendly and patient culture is emphasized, ideal for those who enjoy helping customers and contributing to product improvements.
Full Job Description
Headquarters: Los Angeles, CA URL: http://www.simplero.com
Your job is to help customers get unstuck and feel confident using Simplero.
You ll respond to help requests through support tickets, answer questions, and troubleshoot issues. When needed, you ll record short screen-share videos to explain things clearly and simply.
You ll also guide customers through setting up parts of their business for example, landing pages, email lists, and automations and help them understand how the pieces work together.
Lead live group and 1:1 support calls to walk our members through set up & questions directly.
You won t be doing this alone you ll work closely with our product and customer success teams to share feedback, improve our documentation, and help make Simplero better for everyone.
And through it all, you ll bring patience, clarity, and a friendly tone even when someone is frustrated or overwhelmed.
To apply: https://weworkremotely.com/remote-jobs/simplero-simplero-support-specialist-full-time-remote
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