Service Desk Specialist
Role Overview
This mid-level Service Desk Specialist role involves providing comprehensive IT support to employees, managing user accounts, onboarding/offboarding, and troubleshooting hardware and software issues. The hire will work within an IT team, supporting internal tools like Google Workspace and Atlassian, and contribute to infrastructure and security improvements, ensuring smooth daily operations and system reliability.
Perks & Benefits
The role offers a competitive EUR salary with quarterly bonuses, flexible scheduling, and unlimited vacation and sick leave. It includes medical insurance, a budget for professional learning, and modern hardware, supporting a remote work environment with likely flexible time zones and a culture that values proactivity and structured processes.
Full Job Description
Responsibilities
Provide IT support to employees (remote and on-site)
Manage user accounts, permissions, and system access
Handle onboarding and offboarding from the IT side
Prepare and configure employee workstations
Manage IT equipment procurement, delivery, and inventory
Troubleshoot hardware, software, and system issues
Maintain IT documentation and asset records
Support internal tools (Google Workspace, Atlassian, GitHub)
Assist with cloud access management (AWS / GCP / Azure basics)
Participate in IT infrastructure and security improvements
Requirements
2+ years in IT support / Service Desk / system administration
Experience with access management, onboarding, equipment provisioning
Experience supporting macOS and Windows
Understanding of network basics (DNS, DHCP, VPN, TCP/IP)
Experience with ticketing systems
Basic understanding of cloud platforms (AWS / Azure / GCP)
Basic understanding of GitHub access management
Experience maintaining documentation
Ukrainian required, basic English
Nice to have
Experience with MDM solutions
Experience with VPN or LDAP
Administration experience in Atlassian, GitHub, AWS
Interest or experience in security topics (Zero Trust, access control, endpoint security)
What we expect
Ownership of operational tasks
Ability to handle routine work and technical issues
Structured approach to documentation and processes
Proactive mindset and willingness to learn
We offer
Competitive EUR salary
Quarterly bonus system
Flexible schedule
Medical insurance
Unlimited vacation and sick leave
Budget for professional learning
Modern hardware
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