Senior Workplace Specialist - EMEA Experience & Operations

Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.

The Role

Snowflake is looking for a Senior Workplace Specialist to join the Global Workplace team and support the operations of our EMEA office portfolio.

In this role, you will be responsible for a broad range of activities focused towards enhancing the service experience for employees, guests, and partners using Snowflake offices. You will contribute to creating and maintaining a pleasant, aesthetic, and functional work environment, supporting employees in experiencing a high level of organisational effectiveness, communication, safety, and engagement.

Responsibilities:

• Remotely manage serviced office locations, working with vendors & local leaders to build a consistent experience

• Oversee day-to-day Workplace operations, ensuring a clean, safe, functional and engaging office environment.

• Support workplace projects across the region, developing procedures, policies and streamlining processes.

• Partner with key internal stakeholders to ensure seamless operational delivery.

• Implement SLA’s that lead to better alignment across office portfolio.

• Utilise workplace technology, ensuring accuracy across space management platforms, dashboards and service desk tools.

• Support initiatives within the global Programs, i.e. Health & Safety, Food & Beverage, Technology, Sustainability, Security and Emergency Response Team

• Own process & procedure documentation, improving alignment across the EMEA region.

• Manage workplace ticket system, create and review KPI reports, track new and existing trouble tickets

• Attend vendor QBR’s ensuring compliance with Snowflake standards.

• Operational & administrative support to regional Workplace leadership as requested.

• Drive continuous improvement, identifying opportunities for efficiency, innovation and enhanced employee experience.

Requirements

• 5+ years Workplace positions or similar roles (fast pace environment – big plus)

• Exhibit analytical, strategic planning, and execution skills.

• Strategic approach to planning/problem solving combined with hands-on approach. Proven organizational skills. Strong execution skills meeting short deadlines - a must.

• Have an excellent track record of establishing relationships, influencing and negotiating competing priorities among business partners

• Experience driving consistency across regional processes

• Have a proven ability to deliver concise and simple written and verbal communications to cross-functional stakeholders

• Customer centric approach.

• Proficient with GSuite & Slack. Familiarity with Workday, ZIP, Envoy a bonus.

• 3 days a week to be spent onsite in our London Offices

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com