Senior Technical Success Manager
Role Overview
As a Senior Technical Success Manager at New Relic, you will serve as the technical point of contact for customers, guiding them in leveraging the New Relic platform effectively. Your role involves collaborating with sales and product teams to drive revenue, while ensuring clients achieve business value through tailored technology solutions. This position demands a strong combination of technical knowledge and business acumen, making a significant impact on customer success and satisfaction.
Perks & Benefits
New Relic offers a dynamic remote work environment with a focus on innovation and collaboration. The opportunity for career growth is emphasized, as employees are encouraged to develop their skills and align with company goals. The culture promotes teamwork and the chance to work with cutting-edge observability tools, fostering a supportive atmosphere for personal and professional development.
Full Job Description
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Senior Technical Success Manager Location: Bengaluru As a key member of our New Relic Technical success manager team, focused on high-growth Global Command Centers (GCCs) in India, you will be responsible for driving the Value conversation through deep levels of discovery and business alignment . You will present technology solutions to solve these business challenges and build confidence in the New Relic platform capabilities through value alignment and clear differentiation. As the domain expert on New Relic you will help drive the Value realization in accounts by being the technical advisor to the customer through your depth of technology skills and business acumen to provide clear business value.
You will be responsible for driving revenue for our New Relic platform with the the support and partnership of Sales, Product Management and our executive team. This role requires a hands-on observability tool knowledge and customer relationship handling skills throughout the customer lifecycle of onboarding , enabling and quarterly business reviews
What you'll do: You will be the tech SPOC for the customers and own the technical strategic direction in the account through an advanced ability to develop, position and providPlease mention the word **AMAZINGLY** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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