Senior Product Manager - Observe by Snowflake, Enterprise

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

Observe by Snowflake is an AI-powered observability platform built on the Snowflake AI Data Cloud and engineered for scale. We ingest and store logs, metrics, traces, and events on an open, scalable data lakehouse, using open formats like Apache Iceberg, at dramatically lower cost. A dynamic Context Graph and chat-based AI SRE provide rich context and automated workflows so teams can move from detection to root cause of production issue and resolution 10x faster.

Leading engineering teams at companies like Capital One, Topgolf, and Dialpad rely on Observe to troubleshoot hundreds of terabytes of telemetry daily while maintaining reliability at enterprise scale. As part of Snowflake, Observe combines startup-style ownership and velocity with the global reach, operational excellence, and ecosystem of one of the world’s leading data platforms.

We are hiring a Senior Product Manager, Enterprise for the Observe by Snowflake team. As the PM for the Enterprise team, you will own the product surface that matters most to our largest and most demanding customers. This means driving the features, integrations, and platform capabilities that make Observe not just competitive in enterprise deals, but the clear choice, from initial evaluation through deep, organization-wide adoption. You will be the connective tissue between enterprise customers, GTM, engineering, and Snowflake platform teams, translating complex enterprise requirements into a clear, prioritized product strategy.

In this role you will:

• Own the enterprise product roadmap: define strategy and priorities across enterprise onboarding, adoption, migration from legacy observability platforms and cost-efficiency, delivering measurable outcomes at each stage of the customer lifecycle

• Lead deep enterprise discovery: run ongoing structured research with Fortune 500 and high-growth enterprise accounts to surface unmet needs, validate hypotheses, and translate observability pain points into crisp, actionable requirements

• Drive enterprise platform capabilities: own the roadmap for features that unlock and accelerate enterprise adoption, including RBAC, SSO/SAML, audit logging, data retention controls, compliance-ready configurations, cost control, metering and billing.

• Shape enterprise integrations: partner with Snowflake platform teams to identify and ship integration opportunities that create differentiated value for enterprise buyers, including Cortex AI, Snowflake Intelligence, and Iceberg-native workflows

• Partner with GTM and Sales Engineering: work directly with enterprise AEs, SEs, and CSMs to support late-stage deals, understand competitive blockers, and close product gaps that are influencing win/loss outcomes

• Lead 0-to-1 and 1-to-N enterprise initiatives: identify patterns emerging from enterprise accounts and build them into scalable, GA-ready product offerings that expand Observe's footprint in existing accounts and accelerate new logo conversion

• Represent product in high-stakes situations: communicate roadmap, strategy, and tradeoffs with authority in executive briefings, QBRs, customer advisory boards, and internal leadership reviews through crisp PRDs, specs, and strategy presentations

Qualifications:

• 6+ years of product management experience, with 3+ years on infrastructure, developer tools, observability, or enterprise SaaS platforms

• A proven track record shipping in competitive enterprise markets, displacing incumbents, winning competitive deals, and driving adoption at large-scale organizations

• Deep familiarity with observability concepts (logs, metrics, traces, APM, alerts, SLOs) and the enterprise buying journey for infrastructure software

• Strong understanding of enterprise product requirements: security, compliance, governance, RBAC, SSO, audit logging, and the operational expectations of large IT organizations

• Technical fluency in distributed systems, streaming ingest, and open standards (OpenTelemetry, Apache Iceberg) enough to engage credibly with engineering and enterprise architects

• Experience navigating the complexity of an acquisition or platform integration, with the ability to align cross-functional stakeholders across two or more organizational structures

• Strong communicator who can write crisp PRDs and specs, present to C-suite stakeholders, and influence without authority across engineering, GTM, and executive teams

• Demonstrated use of AI tools in day-to-day work, you treat AI as a productivity multiplier, not a novelty

Bonus Points:

• Experience with AI SRE, AIOps, or agentic observability workflows, and strong opinions on where the market is heading

• Familiarity with the OpenTelemetry ecosystem and open-source community dynamics, including how enterprise buyers evaluate and adopt open standards

• Exposure to modern data ingestion, storage, and retrieval systems including Kafka, SQL, NoSQL, and data warehousing technologies

• Background working with or within a data platform (Snowflake, Databricks, BigQuery) on an enterprise product surface

• Experience managing or influencing a Customer Advisory Board or enterprise design partner program

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com