Senior Operations Manager, Air (EHR)
Role Overview
This senior role involves end-to-end implementation of onboarding and launching new customers on Athelas Air (EHR), requiring partnership with Engineering and Launch teams to ensure smooth transitions. Day-to-day responsibilities include customer discovery, workflow analysis, drafting technical specifications, project leadership, and process optimization to accelerate time-to-value. The hire will lead cross-functional teams, manage stakeholder coordination, and support go-live activities, impacting customer adoption and operational scalability in a HealthTech SaaS environment.
Perks & Benefits
The job is remote, offering flexibility in location, though it may involve collaboration across time zones typical for U.S.-based teams. Career growth is implied through the company's rapid expansion and ambitious goals, with opportunities to shape scalable processes in a high-growth HealthTech setting. Benefits likely include standard tech perks such as health insurance and professional development, supported by a diverse and inclusive culture as noted in the commitment to accommodations and backgrounds.
Full Job Description
At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs.
Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission.
Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here.
The future of healthcare is being built right now. Come deliver this transformation.
About the Role
As Senior Operations Manager, Air (EHR), you will own the end-to-end implementation of onboarding and launching new customers on Athelas Air (EHR). You’ll partner with Engineering and Launch to ensure each practice transitions smoothly, on time, and with high adoption. You’ll build scalable launch playbooks; scope, define, and prioritize product features based on customer workflows; define success metrics; and continuously refine processes to accelerate time-to-value.
Read more about Air!
This full-time position requires working 5 days a week in our Mountain View, CA office.
What You'll Do
Customer Discovery, Workflow Analysis & Technical Collaboration:
Engage directly with customers to map their existing clinical and administrative workflows.
Product Management & Technical Specifications:
Draft detailed functional and technical specifications (user stories, acceptance criteria, data mappings, interface requirements) based on scoped customer needs.
Partner with Product and Engineering to validate feasibility, clarify requirements, and prioritize specs in the development backlog.
Project Leadership & Stakeholder Coordination:
Develop and maintain detailed implementation plans, timelines, and resource allocations for each customer launch.
Lead cross-functional launch teams through weekly status calls, playbook adherence, and risk-mitigation workflows.
Act as the primary operations liaison among Sales, Customer Success, Product, Engineering, Professional Services, and Support.
Align on deliverables, dependencies, and hand-offs; flag and escalate critical-path issues early.
Process Design, Optimization & Tooling:
Create and evolve scalable, standardized launch playbooks and templates for data migration, build-out, training, and go-live support.
Identify bottlenecks and implement continuous improvements to reduce time-to-launch and increase launch quality.
Build and maintain internal Retool applications to streamline operational workflows and empower non-technical stakeholders to create custom dashboards, reports, and tools without code.
Go-Live Support & Adoption:
Facilitate hypercare support during and immediately after go-live; track issue-resolution SLAs.
Monitor and report on key adoption metrics (e.g., login rates, documentation volume, billing task completion).
What You Have
Education: BS/MS in a STEM-related field (Computer Science, Engineering, Mathematics, Hard Sciences) or equivalent technical training/experience.
Experience:
5+ years of implementation, product operations or operations experience in SaaS or HealthTech.
Proven track record of leading complex, cross-functional programs to successful delivery on time and within scope.
Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.
Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.
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