Senior Manager, CRM Medical Affairs, EU/NM

Headquarters: Poland Remote URL: http://beigene.com

BeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer.General Description:Ensuring the fit for purpose of the Medical Inquiry Management and CRM technology infrastructure, this role will serve as valuable and trusted partner to business.This role will act as a key bridge between Medical Affairs, Insights & Analytics functions, other IT teams, as well as external partners, ensuring that the Medical Affairs platforms are fit-for-purpose, compliant, and continuously optimized to support high-quality scientific exchange with healthcare professionals (HCPs).It will address Medical Inquiry and CRM technology issues by managing the 1st, 2nd and 3rd line support to users and supporting teams, as well as soliciting system requirements for the evolution of the infrastructure from all relevant stakeholders.This individual will take these requirements and work with the relevant internal and external teams to implement in the Medical Inquiry Management and/or CRM infrastructure.This role combines requirement analysis, and operational support to enhance the intake, processing, and insights generation with regard to scientific engagement across various channels.ScopeMedical Information (Inquiry) ManagementGlobal (ex-China)Medical CRMEurope and New MarketsSystem Analysis & Requirements ManagementPartner with the various Medical Affairs teams, Insights & Analytics functions, other IT teams, and cross-functional stakeholders to gather, define, and prioritize requirementsTranslate business needs into clear functional specifications and user storiesDrive end-to-end requirements lifecycle, from discovery and documentation to implementationMedical Inquiry System ManagementSupport and optimize platforms managing:Inquiry intake (multi-channel: CRM, email, call center, field)Case processing and fulfilment workflowsResponse delivery and documentationEnsure systems are aligned with business processes and user needsContribute to roadmap planning and system enhancementsMedical CRM Application ManagementIntake / discovery of requirements from relevant stakeholders, as well as build business cases in support of prioritization of these requirementsManage the process of design, build, implementation, testing, deployment and training for the European / New Markets Medical user communityCreate and maintain the Medical CRM related roster, territory, and user assignments for the Medical CRM user-communityContribute to roadmap planning and system enhancementsOperational Support & Continuous ImprovementCoordinate across 1st, 2nd, and 3rd line support to ensure system reliability and user satisfactionAnalyze system usage, performance, and inquiry trends to identify improvement opportunitiesLead or support process optimization initiatives (e.g., turnaround times, automation, workflow efficiency)Maintain training materials and support user enablementStakeholder EngagementAct as a trusted advisor to Medical Affairs, Insights & Analytics functions, other IT teams, as well external vendorsFacilitate workshops, requirement sessions, and solution design discussionsCommunicate effectively across technical and non-technical audiencesBuild strong partnerships to ensure alignment and deliveryCompliance & QualityEnsure adherence to:GxP validation processesData privacy regulations (e.g., personal data in inquiries)Medical and regulatory standardsSupport validation documentation and system auditsEnsure systems enable accurate and compliant medical responsesCross-functional CollaborationCollaborate across technology, data science, and business teams to deliver scalable solutions.Translate requirements into reusable technical components and platform capabilities, avoiding one-off builds.Provide input into roadmaps and platform evolution based on hands-on experience and delivery learnings.Experience Required: Bachelors DegreeMedical Affairs - Medical Inquiry ManagementMedical Affairs Scientific Engagement ManagementGxP System Validation processesSFDC Service CloudSupervisory Responsibilities: NoQualifications:Business Acumen & Leadership:Strong collaboration skills with stakeholders, and cross-functional teams.Experience working on Medical Affairs initiatives that drive measurable business impact.Excellent communication and storytelling skills.Domain Expertise7+ years experienceExperience in pharmaceutical or healthcare industry.Exposure to commercial, medical, or patient data ecosystems.Travel: Estimated 10%, primarily for key planning sessions, workshops, or major launch initiatives.Salary Range Switzerland: 148,600.00 CHF - 185,700.00 CHFSalary Range Poland: 276,000.00 PLN - 345,000.00 PLNGlobal CompetenciesWhen we exhibit our values of Patients First, Driving Excellence, Bold Ingenuity, and Collaborative Spirit, through our twelve global competencies below, we help get more affordable medicines to more patients around the world.Fosters TeamworkProvides and Solicits Honest and Actionable FeedbackSelf-AwarenessActs InclusivelyDemonstrates InitiativeEntrepreneurial MindsetContinuous LearningEmbraces ChangeResults-OrientedAnalytical Thinking/Data AnalysisFinancial ExcellenceCommunicates with ClarityWe are proud to be an equal opportunity employer. BeOne does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

To apply: https://weworkremotely.com/remote-jobs/beigene-senior-manager-crm-medical-affairs-eu-nm