Senior Manager, Billing & Collections Operations

Lead the Future of Dentistry. 

Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all.

Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.

Simply put, there’s no better place to accelerate your career. Come join us!

The Role

We're looking for a sharp, analytically-driven operator to own our billing and collections function end-to-end. This is not a back-office billing clerk role — it's a strategic operations seat for someone who has scaled revenue collection at a high-growth SaaS company ($100M+ ARR), and who thrives at the intersection of daily execution, process architecture, and data-driven decision-making.

You'll run the day-to-day collections motion while simultaneously identifying what's broken, building scalable systems to fix it, and using data to drive continuous improvement. The right candidate has operated at enough scale to know what good looks like — and has the drive to build it here.

The initial range we have in mind for this role is $130-180K base salary. The final number will be dependent on experience, interviewing performance, references and depth of knowledge.

Responsibilities 

Collections Ownership & Execution

• Own the full collections lifecycle, from invoice issuance through payment receipt.

• Ensure customers are enrolled in autopay whenever possible and proactively drive adoption where it is not yet enabled.

• Monitor accounts receivable, follow up on overdue balances, and resolve payment issues efficiently and professionally.

• Partner with Customer Success and Sales to manage escalations, renewals, and at-risk accounts related to billing or payment issues.

Process Design & Optimization

• Design and continuously improve scalable, automated collections workflows that minimize manual intervention.

• Leverage AI, automation tools, and billing platforms to improve payment success rates, predict risk, and prioritize outreach.

• Identify inefficiencies in existing billing and collections processes and lead initiatives to streamline or eliminate them.

• Build clear playbooks for dunning, outreach cadences, and exception handling — creating durable infrastructure, not one-off fixes.

Data, Reporting & Strategic Insights

• Track and report on key metrics such as DSO, aging, collection rates, autopay adoption, and payment failures.

• Use data to identify trends, risks, and opportunities for improvement in customer payment behavior.

• Synthesize operational patterns into proactive recommendations — not just backward-looking reports.

• Provide regular insights to Finance and Revenue leadership on collections performance and areas of exposure.

Cross-Functional Collaboration

• Work closely with Finance, RevOps, Customer Success, and Product to ensure billing accuracy and a strong customer experience.

• Provide feedback to Product and Engineering on opportunities to improve billing, payments, and automation capabilities.

• Support audits, reconciliations, and financial close processes related to AR and collections.

Qualifications

Required

• 6–10+ years of experience in collections, billing operations, revenue operations, or a related finance function in a SaaS or subscription-based business.

• Experience operating within a scaled SaaS organization ($100M+ ARR preferred) — you know what mature billing infrastructure looks like and how to build toward it.

• Proven track record of owning collections processes end-to-end and driving measurable improvements in on-time payments and DSO.

• Demonstrated ability to design and implement automated workflows that reduce manual work while improving outcomes.

• Strong analytical skills — you're comfortable in data, can build your own reporting, and use insights to drive action, not just document them.

• Strong familiarity with billing systems, payment platforms, and AR tooling (e.g., NetSuite, Stripe, Zuora, Chargebee, or similar).

• Comfortable operating cross-functionally with Finance, RevOps, Customer Success, and Product teams.

• Strong communication skills with the ability to handle sensitive payment conversations professionally and effectively.

Preferred

• Experience building or significantly overhauling a collections function — not just inheriting and maintaining one.

• Exposure to high-growth or scaling environments where process didn't yet exist and you had to create it.

• Familiarity with AI-assisted billing tools or predictive risk scoring in a collections context.

Why Overjet? 

• Competitive Compensation and Equity

• Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location

• 401k plans with a matching program

• Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered

• Life and AD+D Insurance 

• 8 weeks Paid Parental Leave 

• Optional HSA with Employer contribution

• Flexible Time Off and company paid holidays

• Annual Learning and Development Stipend

Our Hybrid Workplace

We have a unique hybrid workplace at Overjet — which combines the teamwork of meeting in person, with the flexibility of working from anywhere.

Many of our positions are based in San Mateo, New York City, Boston, Salt Lake City, and Lahore. The Jetsetters who live in these “geo-hubs” come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.

Our People Team is happy to answer any questions about what hybrid work means for your specific role!

Overjet's Values

• Excellence: Aim Higher

• Velocity: Quickly Deliver Results

• Ownership: Go the Extra Mile

• Win-win: Care Deeply

Company Recognition

• Included on Best Places to Work by BuiltIn lists in 2026: #3 overall in the US, #1 in NYC, #1 in San Francisco, and #2 in Boston

• #4 on FastCompanys's Most Innovative Companies list in Healthcare for 2026

• Named one of the TIME Best Inventions of 2024

• Recognized in Newsweek’s Most Loved Workplaces in America 2024

• Won the Dental Health category at the Digital Health Awards 2024 and 2024 Best Places to Work by Built In

• Recognized as one of the Top Startups of 2023 by LinkedIn

• Named one of the 2023 World’s Most Innovative Companies by Fast Company

• Included on the definitive 2022 Forbes AI 50

EEOC

Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply! 

If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.