Senior IT Support Specialist, EMEA

At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency, and a whole lot of creativity. This work takes grit, because we move fast, without ever sacrificing craft or quality. Our mission is to bring development superpowers to everyone. From entrepreneurs launching their first idea to global enterprises scaling their digital presence, we empower teams to design, launch, and optimize for the web without barriers.We believe the future of the web, and work, is more open, more creative, and more equitable. And we’re here to build it together.

We are seeking an experienced and highly self-sufficient Senior IT Support Specialist, EMEA to serve as our dedicated IT presence across the EMEA region. This role is hands-on and execution-focused: as a key member of the global IT Operations team, you will independently manage day-to-day IT support for EMEA-based employees and serve as the primary support contact during regional business hours, collaborating across IT functions to ensure consistent and aligned service delivery.

In this capacity, you will operate with a high degree of autonomy, exercising strong judgment and professionalism when managing incidents and escalations. While complex or high-impact issues are escalated to IT leadership as appropriate, you will be trusted to confidently own and resolve the majority of regional support needs without direct oversight.

About the role:

• Location: London, UK (Hybrid)
• 1-2 days in office per week
• Full-time
• Permanent
• The cash compensation for this role is tailored to align with the cost of labor in the United Kingdom. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.

This role is also eligible to participate in Webflow's company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals. 

• Reporting to the Senior Manager, IT Operations

As our Senior IT Support Specialist, EMEA you’ll…

• Serve as the dedicated IT support resource for the EMEA region, ensuring a reliable and high-quality support experience for regional employees.
• Provide Tier 1–3 technical support for hardware, software, networking, and SaaS tools, prioritizing EMEA while contributing to global support coverage.
• Independently manage incidents, requests, and escalations during EMEA business hours, using sound judgment to determine when to involve IT leadership.
• Support regional go-to-market and business teams by ensuring their technology environment is stable, secure, and efficient.
• Manage the full employee technology lifecycle for EMEA users, including onboarding, offboarding, access management, and asset tracking.
• Administer and troubleshoot core collaboration and enterprise platforms (Google Workspace, Slack, Zoom, Atlassian, Okta, etc.).
• Provision and maintain Mac endpoints using Jamf, ensuring compliance with company security standards.
• Provide in-person IT support for the London office, including maintenance of office A/V equipment.
• Lead and contribute to scoped IT Operations projects and continuous improvement initiatives in partnership with the broader team.
• Maintain clear documentation and knowledge base articles to support operational consistency.

About you:

Requirements:

• 5+ years of progressive IT Support experience, including handling complex technical issues independently.
• Demonstrated ability to work autonomously in a distributed, remote-first organization.
• Strong experience supporting Mac environments in cloud-first companies.
• Hands-on administration experience with Google Workspace, Okta, and endpoint management tools (Jamf preferred).
• Experience using ticketing systems such as Jira Service Management, Zendesk, or ServiceNow.
• Strong prioritization skills and the ability to manage competing demands across time zones.
• Excellent communication skills, with confidence interacting with business stakeholders.

You’ll thrive as a Senior IT Support Specialist, EMEA if you:

• Are comfortable being the primary IT support presence in-region.
• Exercise good judgment and know when to escalate.
• Remain calm and professional in high-pressure situations.
• Take ownership of issues from intake through resolution.
• Value structure, documentation, and operational consistency.
• Want to be a strong senior contributor within a collaborative global team.
• Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact.

Our Core Behaviors:

• Build lasting customer trust. We build trust by taking action that puts customer trust first.
• Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act.
• Reinvent ourselves. We don't just improve what exists, we imagine what's possible.
• Deliver with speed, quality, and craft. We move fast because the moment demands it, and we do so without lowering the bar.

Benefits

• Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
• Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
• Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
• Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
• Wellness for the whole you. Access to mental health resources, therapy and coaching.
• Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
• Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts.
• Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.

Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.

Be you, with us

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents