Senior Customer Marketing Manager

Company overview

LucidLink is a fast-growing startup on a mission to make data instantly and securely accessible from everywhere. As remote and hybrid work has become the new normal, our cloud-based technology enables teams to instantly access files and collaborate from anywhere in a familiar format that works like a local hard drive.

LucidLink’s solution is designed for workflows involving huge files, massive data sets and real-time collaboration. Our customers include the world’s most creative companies like Paramount, Warner Brothers, Epic Games, Spotify, A+E and Netflix. We were founded in 2016 by storage industry experts and support over one billion customer files across more than 40+ countries. LucidLink is headquartered in San Francisco, California, has an engineering office in Sofia, Bulgaria, and remote employees across North America, Europe, and Australia.

Reasons to join LucidLink:

• Tackle big challenges: You’ll have the chance to solve complex, high-stakes problems that redefine how teams collaborate globally. By starting with the Media & Entertainment industry and expanding into data-intensive sectors, you’ll gain deep insight into cutting-edge technologies and play a role in shaping the future of global workflows.

• Values-led culture: Our values don’t just exist on paper—they guide every decision and interaction. You’ll thrive in an environment where integrity, innovation, and empathy are at the core of how we operate, empowering you to grow personally and professionally.

• Hypergrowth journey: Joining a company with triple-digit growth rates means unparalleled opportunities for advancement, learning, and being part of an exciting journey toward unicorn status. You’ll experience the adrenaline of startup speed combined with the satisfaction of building something truly impactful.

• Immediate impact: At LucidLink, your work will matter—immediately. You’ll be part of a tight-knit team of 230+ builders working at startup speed, where your ideas and actions will create tangible, exponential results that contribute to our collective success.

• Comprehensive benefits: We believe in investing in our people. With flexible PTO, a competitive salary, stock options, and full health coverage, you’ll feel supported both professionally and personally while enjoying a strong work-life balance.

LucidLink is looking for a Senior Customer Marketing Manager to turn real customer outcomes into credible stories and proof that help prospects buy with confidence and help existing customers succeed with LucidLink.

This role owns the end-to-end customer storytelling pipeline, capturing how customers implement and use LucidLink and turning those workflows into case studies, video stories, and sales-ready proof assets.

You will partner closely with Account Management to map and support the customer journey from closed-won through onboarding, adoption, renewal, and expansion. You will also collaborate with Demand Generation, Product Marketing, Content, Sales, and Product teams to ensure customer outcomes appear consistently across campaigns, sales conversations, and customer education.

The role requires both strong storytelling instincts and technical curiosity — the ability to understand real customer workflows and translate them into narratives that resonate with enterprise buyers and technical evaluators.

Key Responsibilities

• Customer Storytelling: Run the end-to-end pipeline to create case studies, quotes, video stories, and web narratives, capturing before/after metrics to demonstrate impact.

• Customer Proof for Revenue Teams: Package all stories into sales-ready assets (proof packs, slides, briefs) and maintain a tagged, searchable system of record for marketing and sales.

• Customer Journey & Adoption Support: Partner with Account Management to map the customer journey and develop milestone-based content for onboarding, adoption, renewal, and expansion.

• Credibility & Recognition: Support award submissions, analyst proof points, and customer nominations to strengthen market credibility.

What We Expect in the First 90 Days

• Deliver a customer journey map with clearly defined “moments that matter,” aligned with the account management team.

• Publish 1–2 high-credibility customer stories, including at least one video-first workflow story.

• Establish a lightweight customer proof system of record with tagging, storage, and an initial usage report.

• Launch the first sales-ready proof packs aligned with priority industries or personas.

Required Qualifications

• 5+ years of experience in customer marketing, lifecycle marketing, advocacy, product marketing, or content marketing in B2B SaaS (enterprise preferred).

• Proven ability to produce enterprise-grade customer stories, including navigating approvals and multiple stakeholders.

• Hands-on ability to capture and edit simple customer storytelling videos.

• Strong cross-functional collaboration skills, particularly with revenue and customer teams.

• Technical curiosity and the ability to translate product implementation details into credible narratives.

• Strong project management and prioritization skills, with the ability to operate independently.

Preferred Experience

• Experience in enterprise infrastructure, storage, security, collaboration, or workflow-heavy products.

• Experience building customer proof systems (taxonomy, tagging, governance, and usage tracking).

• Experience creating sales enablement assets based on customer proof.

• Experience supporting customer speakers, webinars, events, or executive roundtables.

The Role Is Not for You If

This role is focused on customer storytelling and proof creation. It may not be a good fit if:

• You primarily work on email lifecycle marketing or CRM campaigns.

• Your experience is mostly brand or editorial content marketing rather than customer stories.

• You prefer running community or advocacy programs rather than producing concrete storytelling assets.

• You are uncomfortable learning technical workflows and infrastructure products.

• You prefer highly structured environments rather than working autonomously in a fast-moving startup.

Interview Process

It's our goal to determine whether you're a good fit for our team, customers, and culture. We'll also give you room to ask questions so you can determine if LucidLink is right for you. The interview stages for this role are as follows:

1. Initial conversation with our Talent team

2. Hiring Manager interview

3. Cross-functional interviews with key collaborators (Customer Success, Sales Enablement, and Content)

4. Take-home assignment and presentation

5. Final conversation with our CMO