Senior Community Specialist

📈 Who We Are:

We are rebuilding the energy transaction, making it transparent and fair.

Our goal is to put power back where it belongs, in the hands of customers and to take on one of the most critical problems of our century, access to low cost electricity.

tem exists to fix a broken global energy market that’s long favoured legacy operators, intermediaries, and opaque pricing. Today’s electricity system was not designed for rapid decarbonisation, AI-driven efficiency or fair access for the actual users - businesses and generators.

We’ve built the first AI native transaction infrastructure to reinvent how electricity is bought, sold and priced. Our technology is designed to cut out the inefficient fees, automate complex market flows, and bring transparency and fairness to energy transactions at scale.

In late 2025, after extraordinary growth, we closed a $75 million Series B - led by Lightspeed Venture Partners with participation from Atomico, Allianz, Hitachi Ventures, Schroders Capital and others - positioning us for global expansion, deeper product innovation and category leadership.

We’re scaling internationally and building toward a future where AI-driven infrastructure is foundational to electricity markets worldwide.

Since launch, our modern utility product, known as RED, has already facilitated thousands of business customers and billions in energy transaction value, proving that modern software and AI can transform an industry built on legacy systems.

At tem, we’re not just building another energy company, we’re rearchitecting market infrastructure so that transparency, efficiency and sustainability become the default, not the exception.

🏅 The Role

We’re hiring a Community Specialist in the Buy Growth Engine. Your job is to build and activate a trusted community of brokers that accelerates buy-side acquisition, retention, and advocacy.

You will create relational trust, build systematic proof generation, and create real-world connection that deepens partnership loyalty.

You’ll work closely with Growth, Partner Leads, Customer Experience, Content, and PMM to capture broker sentiment and convert it into advocacy, referrals, and usable proof.

🚀 Responsibilities

• Design and deliver monthly broker events (lunches, dinners, activations), including logistics, playbooks, and follow-up workflows.

• Build relationship depth across Tier 1, Tier 2, and Tier 3 broker segments through recognition moments and identity-building initiatives.

• Capture testimonials, referrals, and case-study-ready opportunities from brokers and partners.

• Build a systematic advocacy intake workflow with Customer Experience, Sales, and Partner Leads.

• Maintain an advocacy pipeline feeding the Content Lead with at least 4 case-study-ready insights per month.

• Create broker features and recognition content inputs that support community storytelling.

• Coordinate with the Content Lead on case study inputs and proof needs.

• Implement and maintain HubSpot engagement scoring and fields to track broker engagement.

• Capture sentiment and insights from Partner Leads and Customer Experience and share trends back to the team.

• Track referral attribution and community-influenced pipeline, and report on community health metrics.

• Manage the gifting programme end-to-end, aligned to Customer Experience milestones and community triggers.

• Build and maintain a gifting playbook tied to tier progression and retention moments, with a 90% on-time delivery target.

Success measures:

• Foundation metrics delivered reliably (events, newsletter cadence, advocacy pipeline, gifting, and tracking).

• Clear, visible community health and engagement trends through HubSpot and lightweight reporting.

• Community programmes that increase broker advocacy, referrals, and retention signals over time.

🎯 Requirements

Must haves

• Experience building and maintaining relationships with external partners, customers, or communities.

• Strong execution: can run events, communications, and operational workflows reliably.

• Excellent communication and writing skills, with sound judgement on tone and storytelling.

• Comfortable working cross-functionally with Growth, Sales, Partner Leads, Customer Experience, Content, and PMM.

• High attention to detail with logistics, follow-ups, and data hygiene.

• Comfort using CRMs (ideally HubSpot) to track engagement and run repeatable workflows.

Bonus points

• Experience in partner-led growth, broker networks, or community-led acquisition.

• Experience building advocacy and proof pipelines (testimonials, reviews, case studies).

• Experience running gifting programmes or lifecycle retention moments.

• Experience in energy, B2B marketplaces, or other relationship-driven commercial models.

• Experience setting up simple automation, templates, and playbooks to scale operations.

✨ Benefits & Perks

• Salary aligned to internal benchmarks and reviewed twice a year.

• Stock options so everyone has ownership in our mission.

• 25 days holiday plus public holidays. Swap public holidays for the ones that matter most to you, and enjoy your birthday off.

• Remote first and flexible working, with clear core hours and no internal meetings on Friday afternoons.

Home working and wellbeing budgets:

• Up to £1,200 or €1,200 per year for your remote setup.

• Up to £150 or €150 per month for wellbeing.

🗣️ Interview Process

We move fast. Most processes take 2 to 3 weeks from first chat to offer. If you need us to adapt anything, let us know.

• Intro call with Talent, 30 minutes.

• Hiring Manager interview, 60 minutes.

• Skills interview with cross-functional stakeholders, 60 to 90 minutes, including a practical exercise.

• Culture Add interview, 45 minutes.

We welcome applications from people of all backgrounds, experiences, and identities, including those that are traditionally underrepresented in the tech and energy sectors. If you’re excited about this role but not sure you meet every requirement, we’d still love to hear from you. Your unique perspective could be exactly what we’re looking for.