Senior Associate – IT Operations
Role Overview
This mid-level role involves providing day-to-day IT support to employees, managing laptop and asset lifecycles, and coordinating with a Managed Service Provider (MSP) to ensure SLA adherence. The Senior Associate will also support office IT infrastructure, handle IT procurement and vendor management, and maintain compliance with security standards like ISO 27001. The hire will have a direct impact on operational efficiency and employee productivity within a global IT team.
Perks & Benefits
Full-time roles include medical, dental, and vision insurance, 401(k) with company match, and PTO. The position is fully remote, offering flexibility and work-life balance. Riveron fosters an inclusive culture with mentorship and growth opportunities, guided by DELTA values. The company uses AI tools in hiring but ensures human oversight in final decisions.
Full Job Description
Riveron India is seeking an experienced Senior Associate – IT Operations to support day-to-day IT operations and end-user services. This role will be responsible for managing employee IT support, laptop lifecycle management, coordination with the Managed Service Provider (MSP), infrastructure support, and IT procurement activities.
Who You Are:
You have experience supporting global or multi-location teams
You have exposure to ISO 27001 or similar compliance frameworks
You have exposure to ITIL Foundation or service management knowledge
You have the ability to work in a deadline-driven, fast-paced environment
You must uphold the highest level of professionalism, as well as confidentiality
What You’ll Do:
Provide day-to-day IT support to employees, including onboarding, offboarding, and ongoing end-user assistance
Manage laptop and asset lifecycle, including provisioning, configuration, inventory tracking, and refresh cycles
Act as the primary point of contact with the external Managed Service Provider (MSP) and ensure SLA adherence
Support office IT infrastructure including networks, printers, meeting room AV and security tools
Coordinate IT procurement, vendor management, renewals, and asset tracking
Troubleshoot hardware, software, and basic network issues and escalate when required
Ensure compliance with internal IT policies, security standards, and ISO-related requirements
Maintain IT documentation, SOPs, and asset registers
Partner with global IT teams on system rollouts and continuous improvements
Qualifications:
Bachelor’s degree in Information Technology, Computer Science, or related field
4 - 7 years of experience in IT operations or end-user support roles
Hands-on experience with Windows/Mac laptops and endpoint management
Experience working with MSPs and third-party vendors
Strong understanding of infrastructure, networking basics, and IT security practices
Strong communication, coordination, and problem-solving skills
Ability to work independently in a hybrid environment
About Riveron:
At Riveron, we partner with clients—from global multinationals to high-growth private entities—to solve complex finance challenges, guided by our DELTA values: Drive, Excellence, Leadership, Teamwork, and Accountability. Our entrepreneurial culture thrives on collaboration, diverse perspectives, and delivering exceptional outcomes. We are committed to fostering growth, both for our clients and our people, through mentorship, integrity, and a client-centric approach. This inclusive environment offers flexibility, progressive benefits, and meaningful opportunities for impactful work that supports well-being in and out of the office.
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Riveron Consulting is an Equal Opportunity Employer and believes that we are stronger together through our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.
Full time roles are eligible for a full range of benefits including medical, dental, and vision insurance, 401(k) with company match, and PTO. A complete description of all available benefits can be found at Riveron's Benefits page at https://riveron.com/riveron-life/. Contract roles are not eligible for benefits.
Fraud Alert
Please beware of fraudulent schemes or impersonations when going through the job application process. A Riveron employee will never recruit via text or extend unsolicited employment offers. Additionally, a Riveron employee will never ask you to exchange money or purchase anything as part of the recruiting process.
Artificial intelligence (AI) tools are used to support the hiring process in screening, assessing, and/or selecting applicants for this position. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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