Sales Manager
Role Overview
The Sales Manager at Community Phone will lead a sales team in a high-velocity, data-driven environment, focusing on coaching and performance improvement. This mid-level role involves analyzing sales metrics, conducting structured coaching sessions, and ensuring accountability among team members to drive measurable results. The hire will impact team performance significantly by fostering a culture of continuous improvement and high standards.
Perks & Benefits
This remote position offers a competitive base salary with performance bonuses tied to clear goals, promoting a culture of accountability and high performance. The role supports professional growth through data-driven coaching and emphasizes a customer-first approach. The company values transparency and a supportive work environment, aiming to minimize attrition and maximize employee satisfaction.
Full Job Description
Headquarters: San Francisco URL: https://www.communityphone.org/
Role Summary The Sales Manager is the person who makes sure our sales floor is sharp, hungry, and continuously improving. You:
Turn data into insight, insight into action, and action into measurable lift. Know the difference between a rep who needs coaching and a rep who needs replacing -and you re comfortable driving both. Are keeping the floor honest, focused, and fair.
If you do this job well, every rep is either getting better fast& or being replaced with someone who will.
What You ll Do 1 Coach Reps to Actually Get Better You re not a rah-rah coach. You re a here s the data, here s the behavior, here s the change coach. You will:
Run structured 1:1s and small-group coaching focused on close rate, deal velocity, and conversation quality. Listen to calls and review deal outcomes to spot the exact behaviors that are costing us sales. Build clear, measurable improvement plans and track each rep s progress weekly.
2 Diagnose and Quantify Performance Gaps You don t guess. You measure. You will:
Break down performance across the funnel lead connect qualify close onboard -and pinpoint where each rep is leaking. Separate effort problems (low activity, slow follow-up) from skill problems (weak framing, poor discovery, bad closing). Recommend specific interventions or exits based on numbers.
You don t get lost in spreadsheets you use them to decide what happens on the floor tomorrow.
3 Own the Performance Pipeline You will:
Own the improvement lifecycle for low performers: diagnosis coaching PIP replacement. Maintain a living roster that tags every rep as improving, stable, or at risk and why. Ensure PIPs are data-driven, time-bound, and reviewed weekly with your manager. Support leadership in maintaining a healthy high-velocity environment while steadily raising the team average.
4 Drive Motivation and Customer First CultureYou know that culture and accountability aren t opposites they amplify each other. You will:
Help create a culture where reps feel coached, challenged, and valued not coddled or ignored. Champion and reinforce a customer-first approach on every call. Minimize voluntary attrition by making top performers feel seen and low performers feel supported and held to a standard.
We take performance seriously and want to build a floor where high performers never wonder why they re working so hard. We believe you can be high-accountability and deeply caring at the same time. That s the bar here.
5 Simplify Change and Protect Focus We re a startup. Change is constant. Your job is to make sure it doesn t become chaos.You will:
Be the feedback loop from the floor back to leadership telling us what s working, what s breaking, and what needs to be rolled back.
Key Competencies
Performance ManagementWork with your manager to define what good looks like, build scorecards, and keep everyone honest to the numbers. Team Leadership & CoachingYou ve actually moved reps from struggling to crushing it through targeted coaching, not generic advice. Data-Driven Sales AnalysisYou re comfortable in metrics, trends, and root-cause analysis. SQL is a strong plus or a strong desire to learn it quickly.
Who Thrives in This Role This role is for you if you:
Love high-velocity, inbound sales environments. Are allergic to average and deeply believe most reps can get better with the right pressure and support. Are just as comfortable in a coaching session as you are in a dashboard Can say hard things kindly, and hold the line when standards slip.
This role is not for you if you:
Feel uncomfortable pushing people on performance. Want to live only in strategy docs and avoid the messy reality of calls and coaching. Prefer everyone tried their best cultures over we win or we fix it cultures.
Compensation We structure this role to reward impact and continuous improvement.
Base salary: USD $1,800 $2,000 per month, depending on experience and fit. Performance bonus: Ability to earn an additional USD $1,333 per month in bonuses tied to clear, data-driven performance goals.
To apply: https://weworkremotely.com/remote-jobs/community-phone-sales-manager
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