Research Director, Win-Loss

At Klue, We’re Building the Future of Competitive Intelligence

What is the Win-Loss Team?

At Klue, our team of experienced analysts design and deliver research programs for a wide range of business-to-business (B2B) technology companies. Using a structured, scalable process, we enable our clients to improve their win rates by making more informed and impactful business decisions.

A Research Director is a researcher, an advisory, and a commercial lead on a set of client programs. In addition to research delivery, a Research Director is accountable for program success including client satisfaction and on time delivery.

Klue acquired Goldpan.ai in 2025, enhancing our product offering. With this acquisition, we are continuing to add invaluable win-loss data to enrich the roles of our ever-growing client-base. We are excited about what the future holds ahead for us and our clients!

What You'll Do

• Program design: Work with B2B software clients to create personalized win, loss, and churn research programs that align with their specific learning objectives.

• Program delivery: Conduct deep detailed buyer and customer interviews to identify key insights and opportunities and uncover why clients are winning or losing deals.

• Program performance: Expectation to exceed interview targets - measured on a quarterly and annual basis.

• Data analysis: Provide clients with ongoing trend analysis updates and executive-level presentations of our findings and recommendations.

• Collaborate: Work closely with other members of the client success team to ensure smooth execution and strong client value realization.

• Client Management: Drive renewal and growth opportunities and work closely with your client success partner on all aspects of client management.

What You Bring

• Intermediate to senior level of experience in one of the following areas: B2B software, technology research, consulting. That could look like:

  • Experience as a business/technology analyst or consultant (such as Gartner, Forrester, IDC, 451 Group).

  • Experience working for a B2B tech company in one of the following roles: product marketer, product manager, competitive intelligence, strategy or another go-to-market role.

  • Experience with customer/buyer intelligence and/or market research programs.

• Is a strong communicator and confident executive-level presenter.

• Loves both data and qualitative research, and is a creative problem solver, and strategic thinker.

• Experience managing multiple concurrent client projects while maintaining strict deadlines and quality standards

• Superb interviewing and writing skills; a knack for taking complex theoretical ideas and articulating them into action.

• A proven track record of exceeding performance targets in current and past roles. One of the key measures of success in this position will be the ability to hit research interview targets.

Nice-to-Haves:

• This role requires fluency in English and professional fluency in either German or French to support our customers across Europe.

• Strong technical aptitude and ability to quickly learn software programs

• Experience with AI tools (ex. ChatGPT, Perplexity, Gemini)

• Familiar with survey creation, reporting, data analysis and visualization tools

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Not ticking every box? That’s okay. We take potential into consideration. An equivalent combination of education and experience may be accepted in lieu of the specifics listed above. If you know you have what it takes, even if that’s different from what we’ve described, be sure to explain why in your application.

At Klue, we're committed to building a high-performing team where people feel a strong sense of belonging, can be their authentic selves, and are able to reach their full potential. If there’s anything we can do to make our hiring process more accessible or to better support you, please let us know, we’re happy to accommodate.

Why Klue Might Be the Perfect Fit For You

At Klue, you’ll push the boundaries of what’s possible. For yourself, your team, and our customers. The environment here feels more startup than corporate. You’ll roll up your sleeves, build, iterate, and level up. This is a place where your ideas matter, you can shape what comes next, and leave your mark.

If you’re looking to join a category-defining company… where you own big outcomes, influence real customers, and work with smart, gritty people… you’ll thrive here.

Unlock Your Potential. Take Risks. Take Action. Innovate

How We Work at Klue

We love the balance of connection and flexibility. We work hybrid, spending at least 2-3 days a week in-office to collaborate, brainstorm, and build together.

• Our main hubs are in:

  • 🇨🇦 Vancouver (HQ)

  • 🇨🇦 Toronto

  • 🇬🇧 London

Our Commitment to You

• High Performance Culture. We reward high performance and growth through career development, coaching, and annual performance reviews.

• Comprehensive benefits: Extended health & dental coverage that starts on Day 1. Fun perks like discounts at Goodlife and Perkopolis are gravy.

• Ownership: All full-time employees have the opportunity to participate in our Employee Stock Option Plan.

• Our Vacation Policy is Take The Time You Need. We just ask that you give notice and don’t leave your team hanging.

• Top-tier tools. All employees will receive a Mac (or PC, if that’s your jam) and access to A+ tooling.

• AI First. All employees are encouraged to lean into AI to work smarter and faster. Built something cool lately? Show us at our Friday Show, Don’t Tell Meetings.

• Growth / Leadership. Direct access to our leadership team, including our CEO, and opportunities to connect with incredible people across the company.

• Social connection. There’s no shortage of ways to stay connected and have fun. We get together once a year in Vancouver for a company- wide kickoff. Throughout the year our Hubs hold regular social events.

• Dog-friendly spaces. Bring your four-legged friend along in Vancouver or Toronto, as our offices are pup-approved.

About Klue

We’re on a mission to help organizations stop losing winnable deals. Klue’s AI agents generate market, competitor, and buyer insights in a unified platform. We ensure it’s trustworthy, automated, and activated across every department, so they have the answers they need to own their market.

✨ Here’s what makes us tick:

• Klue is AI-first at its core. It’s wired deep into our internal processes and tooling, powering our small but mighty team. It drives Klue’s autonomous agents that handle the heavy lifting for customers: collecting intel, generating insights, and ensuring content is updated and available across departments. Our agents help them scale their impact, stay ahead of the market, and reclaim the time that used to be consumed by manual, repetitive busywork.

• Competitor Insights. Klue helps revenue teams win more competitive deals by turning market, competitor, and buyer signals into insights teams can actually use. Our AI analyzes calls, CRM data, and real buyer feedback to give product marketers and sellers a clear picture of what’s happening in their market and why deals are won or lost. We’re a curious, collaborative team building a platform that helps companies compete with confidence, and we’re looking for people who want to do meaningful work alongside others who care about craft and impact.

• A culture of curiosity, ownership and winning together. We’re a fast-growing, globally-distributed team based in Vancouver (with hubs like Toronto), scaling quicker than ever. We value people who own their domain, act boldly, stay curious and thrive in a collaborative, high-performance environment.

Explore More

• Klue Blog

• Ignition Acquisition (2025)

• Goldpan.ai Acquisition (2025)

• Win-Loss Acquisition (2023)

• Series A (2020)

• Series B (2021)

• Culture, culture, culture!

• Customer Stories

• Glassdoor

• About Us

• Instagram

• LinkedIn

• Wellfound (AngelList)

• Product Demo Arena

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