Renewal Account Manager
Role Overview
As a Renewal Account Manager at Kong Inc., you will own and manage the renewal process for an assigned portfolio of customers, engaging with them before renewal dates to discuss contract terms, value realization, and future needs. This mid-level role involves preparing renewal quotes and proposals, collaborating with Customer Success Managers and Sales Engineers, mitigating churn, and identifying upsell and cross-sell opportunities. You will directly impact revenue retention and customer satisfaction within a SaaS and AI connectivity environment.
Perks & Benefits
This is a fully remote position, offering flexibility and work-from-home convenience. Kong is an AI connectivity company trusted by Fortune 500 firms and startups, providing a dynamic, growth-oriented culture with opportunities to collaborate across departments. The role offers a chance to develop expertise in renewals and account management with potential for career advancement. While specific time zone expectations are not stated, remote tech roles often require some overlap with team hours for collaboration.
Full Job Description
Are you ready to unlock intelligence?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
What You’ll Do:
• Own and manage the renewal process for an assigned portfolio of customers.
• Engage with customers before their renewal date to discuss contract terms value realization and future needs.
• Prepare and present renewal quotes proposals and contracts using Salesforce and other tools.
• Collaborate with (CSMs) and (SEs) to address customer questions or technical requirements.
• Proactively identify and address at-risk renewals developing strategies to mitigate churn.
• Negotiate contract terms and pricing to ensure a win-win outcome.
• Identify and pursue upsell and cross-sell opportunities during the renewal process.
• Provide feedback to management on trends challenges and areas for process improvement.
What You’ll Bring:
• Experience in account management renewals or customer success in a SaaS or technology environment.
• Proven ability to manage multiple accounts and prioritize tasks effectively.
• Strong communication and negotiation skills with a customer-centric approach.
• Experience with CRM systems such as Salesforce; familiarity with renewal tools is a plus.
• Analytical mindset with the ability to interpret customer health data and usage metrics.
• Team players with the ability to collaborate across departments and work independently.
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About Kong:
Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit www.konghq.com.
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