Remote Customer Service Operator / Specialist
Role Overview
The Remote Customer Service Specialist at SERA Solution will be responsible for managing customer inquiries related to shipping and logistics. This mid-level role involves coordinating with various teams to ensure accurate order fulfillment and maintaining customer satisfaction through effective communication and problem resolution.
Perks & Benefits
This position offers the flexibility of remote work, allowing candidates from around the world to apply. The role emphasizes customer service excellence, and while specific benefits are not listed, typical remote positions may include opportunities for career growth and a collaborative company culture.
Full Job Description
Headquarters: Montreal, QC URL: https://www.serasolution.com/
We are seeking a dedicated and customer-focused Customer Service Specialist to support our shipping and logistics operations. The successful candidate will serve as a key point of contact for customers, ensuring timely communication, accurate order tracking, and effective resolution of shipping-related inquiries. Key Responsibilities " Serve as the primary contact for customer inquiries related to shipments, delivery schedules, tracking, and documentation " Provide timely updates on shipment status and resolve delivery issues or delays " Coordinate with operations, warehouse, and logistics teams to ensure accurate order fulfillment " Handle customer complaints professionally and escalate complex issues when necessary " Maintain accurate records of customer interactions and shipping transactions " Assist with processing shipping documents, invoices, and service requests " Ensure compliance with company policies and shipping regulations " Deliver exceptional customer service to maintain high satisfaction levels
To apply: https://weworkremotely.com/remote-jobs/sera-solution-remote-customer-service-operator-specialist
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