PSC Associate/Data entry/Customer Service (Law 68/1999 – Italy)
Role Overview
This is a junior to mid-level role as a Partner Operations Specialist within the Partner Services Centre at Deliveroo, focusing on supporting restaurant partners through daily operational tasks. The hire will manage menu setups, handle refund processes, and resolve partner issues, collaborating with internal teams to ensure a seamless partner experience and improve operational efficiency. This role is reserved for candidates belonging to protected categories under Law 68/1999 in Italy.
Perks & Benefits
This is a fully remote position, offering flexibility in work location, likely with standard tech job benefits such as health insurance and professional development opportunities. The role involves collaboration with cross-functional teams, implying a supportive and dynamic culture focused on partner success and process improvement. Time zone expectations may align with Italian business hours, and career growth could stem from exposure to operational and customer service challenges in a fast-paced environment.
Full Job Description
About the team
You’ll be part of the Partner Services Centre, supporting our restaurant partners and ensuring smooth daily operations. The team’s mission is to deliver excellent service and efficient solutions that help partners succeed on the Deliveroo platform.
About the role
As a Partner Operations Specialist, you’ll play a key role in managing operational requests, supporting menu setup for new acquisitions, and handling refund processes. You’ll collaborate closely with internal and external teams to guarantee a seamless partner experience.
What you’ll be doing
Provide prompt and effective support to partners on operational requests and issue resolution
Manage menu-related tasks, including the setup and updates for new and existing partners
Handle refund requests accurately and within agreed timelines
Work closely with Sales, Commercial, and other internal teams to ensure smooth coordination and communication
Identify opportunities to improve operational processes and enhance partner satisfaction
Requirements
Experience in customer support, operations, or partner management (preferably in a fast-paced or tech-driven environment)
Strong communication and problem-solving skills
Attention to detail and ability to manage multiple priorities effectively
Team-oriented, proactive, and adaptable to change
Fluent Italian (C2) and intermediate English (B1-B2), both spoken and written.
This position is reserved for candidates belonging to protected categories (Law 68/1999 – Italy).
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