Provider Success Manager
Role Overview
This mid-level Provider Success Manager role involves managing client relationships and education processes for assigned organizations, including scheduling sessions, building clinician relationships, and identifying adoption barriers. The hire will collaborate with cross-functional teams like Customer Experience, Sales, and Product to improve onboarding and feedback processes, while also contributing to internal team efficiency initiatives. This position impacts clinician adoption and education quality, reporting to the Director of Provider Success.
Perks & Benefits
This role likely offers remote work flexibility, typical for tech jobs, with potential for collaboration across time zones given the cross-functional team structure. Career growth opportunities include piloting new approaches and owning process improvements, fostering a culture of innovation and teamwork. Benefits may include professional development and a supportive environment focused on scaling education and adoption.
Full Job Description
As a Provider Success Manager at Regard, you will own the education process and provider relationship throughout the contract period for assigned client organizations. You will collaborate closely with the Customer Experience team and will be responsible for scheduling education, shadow, and debrief sessions; building relationships with individual clinicians; identifying and escalating barriers to adoption; and recommending opportunities to improve onboarding, clinician communication, and user feedback processes. In addition to client-facing responsibilities, this role actively contributes to improving how the Provider Success team operates by identifying inefficiencies, piloting new approaches, and owning or supporting internal process improvement initiatives that scale education quality and clinician adoption. This role will report to the Director of Provider Success and will work closely with members of the Customer Experience, Sales, Marketing, Product, and Engineering teams toPlease mention the word **DARING** and tag RMmEwMTo0Zjg6MWMxOTpkMTFhOjox when applying to show you read the job post completely (#RMmEwMTo0Zjg6MWMxOTpkMTFhOjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Similar jobs
Found 1 similar job