Program Management Associate, Win-Loss

At Klue, We’re Building the Future of Competitive Intelligence

What is the Win-Loss Team?

At Klue, our team of experienced analysts design and deliver research programs for a wide range of business-to-business (B2B) technology companies. Using a structured, scalable process, we enable our clients to improve their win rates by making more informed and impactful business decisions.

Program Management Associates drive value and promote client retention and loyalty by partnering and aligning with our client's goals, providing in-depth research, and excellent customer service every step of the way.

Klue acquired Goldpan.ai in 2025, enhancing our product offering. With this acquisition, we are continuing to add invaluable win-loss data to enrich the roles of our ever-growing client-base. We are excited about what the future holds ahead for us and our clients!

What You'll Do

• Support Researchers by leading win-loss program management and being the go-to person for client questions and requests

• Work closely with Customer Success to build and support client relationships

• Provide world-class customer experience with a focus on educating clients on win-loss and churn analysis best practices

• Manage database of interview/contact leads for client (update, organize, and report)

• Recruit individuals for interviews through campaigns (email, social and phone outreach)

• Manage internal stakeholders to ensure win-loss program's deliverables are on time and high-quality

• Support new client onboarding

The Projects You'll Work On

• Database management in support of regular client updates

• Mapping and tracking project milestones and providing project updates

• Data preparation: Organize opportunity data in preparation for analyst review and analysis

• Deliverable consumption management against contracts

What You Bring

• Output focused: you’re driven by targets, metrics or goals. Nothing will stop you from not only achieving your goals, but you’re constantly motivated to BEAT them. You’re the type of person to set new records and your career goal is to be the best at what you do. Perhaps you've been in a sales role.

• Hearing “no” won’t stop you, that only fuels you. You’re an optimist to a fault, full of energy, you can't be beat down.

• You figure out what needs to get done and make it happen.

• Strong and engaging conversationalist, and you've been known to pen an impressive e-mail and/or essay or two

• You are organized and can prioritize your day to day tasks

• While you're competitive in nature you value and seek a team-based and collaborative environment

• You are actively experimenting with AI and know how and where to use it to move faster

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Not ticking every box? That’s okay. We take potential into consideration. An equivalent combination of education and experience may be accepted in lieu of the specifics listed above. If you know you have what it takes, even if that’s different from what we’ve described, be sure to explain why in your application.

At Klue, we're committed to building a high-performing team where people feel a strong sense of belonging, can be their authentic selves, and are able to reach their full potential. If there’s anything we can do to make our hiring process more accessible or to better support you, please let us know, we’re happy to accommodate.

Why Klue Might Be the Perfect Fit For You

At Klue, you’ll push the boundaries of what’s possible. For yourself, your team, and our customers. The environment here feels more startup than corporate. You’ll roll up your sleeves, build, iterate, and level up. This is a place where your ideas matter, you can shape what comes next, and leave your mark.

If you’re looking to join a category-defining company… where you own big outcomes, influence real customers, and work with smart, gritty people… you’ll thrive here.

Unlock Your Potential. Take Risks. Take Action. Innovate

How We Work at Klue

We love the balance of connection and flexibility. We work hybrid, spending at least 2-3 days a week in-office to collaborate, brainstorm, and build together.

• Our main hubs are in:

  • 🇨🇦 Vancouver (HQ)

  • 🇨🇦 Toronto

  • 🇬🇧 London

Our Commitment to You

• High Performance Culture. We reward high performance and growth through career development, coaching, and annual performance reviews.

• Comprehensive benefits: Extended health & dental coverage that starts on Day 1. Fun perks like discounts at Goodlife and Perkopolis are gravy.

• Ownership: All full-time employees have the opportunity to participate in our Employee Stock Option Plan.

• Our Vacation Policy is Take The Time You Need. We just ask that you give notice and don’t leave your team hanging.

• Top-tier tools. All employees will receive a Mac (or PC, if that’s your jam) and access to A+ tooling.

• AI First. All employees are encouraged to lean into AI to work smarter and faster. Built something cool lately? Show us at our Friday Show, Don’t Tell Meetings.

• Growth / Leadership. Direct access to our leadership team, including our CEO, and opportunities to connect with incredible people across the company.

• Social connection. There’s no shortage of ways to stay connected and have fun. We get together once a year in Vancouver for a company- wide kickoff. Throughout the year our Hubs hold regular social events.

• Dog-friendly spaces. Bring your four-legged friend along in Vancouver or Toronto, as our offices are pup-approved.

About Klue

We’re on a mission to help organizations stop losing winnable deals. Klue’s AI agents generate market, competitor, and buyer insights in a unified platform. We ensure it’s trustworthy, automated, and activated across every department, so they have the answers they need to own their market.

✨ Here’s what makes us tick:

• Klue is AI-first at its core. It’s wired deep into our internal processes and tooling, powering our small but mighty team. It drives Klue’s autonomous agents that handle the heavy lifting for customers: collecting intel, generating insights, and ensuring content is updated and available across departments. Our agents help them scale their impact, stay ahead of the market, and reclaim the time that used to be consumed by manual, repetitive busywork.

• Competitor Insights. Klue helps revenue teams win more competitive deals by turning market, competitor, and buyer signals into insights teams can actually use. Our AI analyzes calls, CRM data, and real buyer feedback to give product marketers and sellers a clear picture of what’s happening in their market and why deals are won or lost. We’re a curious, collaborative team building a platform that helps companies compete with confidence, and we’re looking for people who want to do meaningful work alongside others who care about craft and impact.

• A culture of curiosity, ownership and winning together. We’re a fast-growing, globally-distributed team based in Vancouver (with hubs like Toronto), scaling quicker than ever. We value people who own their domain, act boldly, stay curious and thrive in a collaborative, high-performance environment.

Explore More

• Klue Blog

• Ignition Acquisition (2025)

• Goldpan.ai Acquisition (2025)

• Win-Loss Acquisition (2023)

• Series A (2020)

• Series B (2021)

• Culture, culture, culture!

• Customer Stories

• Glassdoor

• About Us

• Instagram

• LinkedIn

• Wellfound (AngelList)

• Product Demo Arena

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