Professional Services Consultant
Role Overview
This is a mid-to-senior Professional Services Consultant role where you will lead customer onboarding and implementation projects, providing technical guidance and strategic advisory to help clients adopt Contrast Security's solutions. You'll work in a hybrid capacity, collaborating with Sales, Sales Engineering, and Customer Success teams to ensure seamless project delivery and high customer satisfaction, with a focus on optimizing product usage and enabling self-sufficiency through training and workshops.
Perks & Benefits
The role is fully remote, offering flexibility in work location, though time zone expectations may align with customer needs for collaboration. It provides opportunities for career growth in a fast-paced, high-growth environment with a team of passionate professionals, emphasizing innovation and impact in application security. Benefits likely include a dynamic culture focused on problem-solving and continuous improvement, with internal training and mentorship opportunities.
Full Job Description
At Contrast Security, we’re redefining how organizations protect their software at the speed of modern development. With industry-leading Application Detection and Response (ADR), we give teams the power to detect, stop and fix real threats in real time. If you're passionate about building smarter, faster, more effective security, you’ll fit right in.
We’re looking for sharp minds, fearless builders, and problem-solvers who thrive on turning complex challenges into innovative solutions.
As a Professional Services Consultant, you will play a critical role in delivering high-impact onboarding and consulting services to our customers. You will combine technical expertise with strategic advisory skills to help customers successfully adopt and maximize the value of our solutions.
In this hybrid role, you’ll work directly with customers to lead implementations, optimize product usage, provide enablement and training, and serve as a trusted technical advisor. You will help bridge pre-sales and post-sales activities, ensuring seamless handoffs and high customer satisfaction.
Key Responsibilities:
Lead customer onboarding and implementation projects from kickoff to successful transition to support, ensuring fast time-to-value and strong adoption.
Act as a trusted advisor to customers, providing best practices, technical guidance, and strategic recommendations tailored to their business objectives.
Deliver hands-on configuration, integration, and customization services, including developing and implementing technical solutions to meet customer requirements.
Facilitate technical workshops and provide training to empower customers and enable self-sufficiency.
Collaborate closely with Sales, Sales Engineering, and Customer Success to understand customer needs, define project scopes, and ensure alignment of expectations.
Provide regular updates on project progress to customers and internal stakeholders, identifying and mitigating risks as needed.
Develop and maintain high-quality customer-facing documentation and deliverables.
Identify and share opportunities for additional services, optimizations, or product enhancements based on customer interactions and feedback.
Contribute to the continuous improvement of delivery methodologies, playbooks, and best practices within the PS team.
Support internal knowledge sharing by mentoring colleagues and contributing to internal training initiatives.
Qualifications:
Bachelor’s degree in Computer Science, Engineering, or related technical discipline.
3+ years of experience delivering Professional Services or technical consulting engagements, ideally in SaaS, Application Security (AppSec), or cybersecurity environments.
Hands-on technical expertise in software implementation, integrations, and/or application security.
Experience with scripting languages (e.g., JavaScript, Python) and RESTful APIs.
Strong understanding of DevOps and modern software development life cycles (SDLC).
Excellent presentation, communication, and interpersonal skills, with a proven ability to build trusted relationships at multiple levels within customer organizations.
Ability to analyze complex business and technical problems, propose and implement effective solutions.
Self-motivated and able to manage multiple projects in a fast-paced environment.
Prior experience in high-growth environments is a plus.
We're transforming the way the world secures software. If you're ready to make a real impact, thrive in a fast-paced environment, and grow alongside a team of passionate professionals, we’d love to hear from you.
Apply today and help us shape the future of application security.
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