Product Manager Customer Care
Role Overview
This is a senior-level Product Manager role focused on customer care platforms, involving day-to-day management of CRM and contact center tools like Salesforce and HubSpot. The hire will lead strategy, optimization, and integration efforts to enhance customer experience and operational efficiency for a global team, directly impacting ecommerce and business goals through product ownership and roadmap execution.
Perks & Benefits
This is a remote position based in Argentina or Uruguay, offering flexibility in work location. It likely includes standard remote benefits such as flexible hours and a supportive team culture, with opportunities for career growth through leadership in product management and cross-functional collaboration.
Full Job Description
Remote position for professionals based in Argentina or Uruguay At Ryz Labs, we are seeking a Product Manager – Customer Care to lead the strategy, optimization, and integration of our customer support ecosystem for one of our clients. This role will own the roadmap and performance of all customer care platforms, ensuring seamless contact routing, CRM integration, and operational excellence across global teams. Key Responsibilities Product Ownership & Strategy Own the end-to-end product lifecycle for all Customer Care platforms. Define and execute the roadmap for customer support tools and integrations. Identify optimization opportunities to improve customer experience, response times, and operational efficiency. Align product initiatives with overall ecommerce and business goals. CRM & Platform Management (Required) Manage and optimize CRM and contact center platforms, including: - Salesforce - NICE inContact - RingCentral - HubSpot Oversee integration and performance across all syPlease mention the word **INTRIGUE** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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