Platform Administrator
Role Overview
This role involves supporting and maintaining customer experience technology platforms, primarily Salesforce Service Cloud and Enterprise CCaaS platforms like Zoom, with a focus on DevOps, release management, and platform operations. It is ideal for an early-career professional, offering hands-on experience in CX systems development, integration engineering, or platform architecture while working closely with CX engineers and business stakeholders to ensure system stability and scalability.
Perks & Benefits
The job appears to offer remote work opportunities, likely with flexible time zones given the global nature of the company. It provides career growth into CX systems development or platform architecture, with a collaborative team environment and exposure to diverse technology platforms, fostering professional development in a supportive setting.
Full Job Description
About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. Role Overview We are seeking a motivated and detail-oriented CX DevOps & Platform Administrator to support and maintain our customer experience technology platforms, with a primary focus on Salesforce Service Cloud and Enterprise CCaaS platform (Zoom, familiarity with Genesys, Amazon Connect is also relevant). This role plays a key part in ensuring our CX systems remain stable, scalable, and aligned with evolving business needs. This is an ideal opportunity for an early-career professional looking to grow into CX systems development, integration engineering, or platform architecture, while gaining hands-on experience in DevOps, release management, and CX platform operations. You will work closely with CX engineers, system developers, and business stakeholders to support platform operations, assist with releases, and help implement improvements thatPlease mention the word **ECONOMICAL** and tag RNzguNDMuMjA5LjExNA== when applying to show you read the job post completely (#RNzguNDMuMjA5LjExNA==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.