Payment Operations Assistant
Role Overview
This is a mid-level Payment Operations Assistant role at Allica Bank, focusing on processing inbound and outbound payments including customer payments, invoices, and refunds. The hire will work within a fast-paced Payments team, handling payment queries and collaborating with internal teams like Customer Support and Credit Operations to ensure seamless service. They will also identify process improvements and contribute to the team's growth and efficiency.
Perks & Benefits
The role is fully remote with flexible and hybrid working options, accommodating various schedules beyond the traditional 9-to-5. Benefits include full onboarding support, continued development opportunities, pension contributions, a discretionary bonus scheme, private health cover, life assurance, and family-friendly policies. The company emphasizes a diverse and inclusive culture with regular social activities, fostering an environment where employees can bring their whole selves to work.
Full Job Description
About Allica Bank
Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.
Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.
Role Description
We are looking for a motivated people person, with a keen eye of detail. Working in a Payments team is a fast-moving role, and the ideal candidate should feel comfortable in a busy environment where they can make a difference to a team throughout the day, grow and learn within the team.
Principal Accountabilities
To key inbound and outbound payments for the bank this includes- Customer Payments, Invoice payments, Refunds, etc
You’ll be responsible for making payments, dealing with payment queries. Engaging with Customer Support, Credit Operations, Asset Finance or Relationship Managers
To proactively identify areas for process improvement and to seek new and innovative ways to better serve way of working
Work amongst the Payment Operations team to deliver a seamless service for both internal and external customers
Ensure Annual Mandatory Training and all other required training is scheduled and met personally and across the team.
To live and breathe the Banks core values
Personal attributes & Experience
Previous experience in Payments (inbound and outbound payments)
Experience in financial services
Experience using core banking systems
Experience in dealing with complex payment queries.
Experience of core processes (e.g., payments processing, complaints, reconciliation, Direct debit management, general payment queries)
Experience in working with workflow / task management tools
Knowledge of financial services rules and guidelines
Enthusiastic and articulate, whilst being motivated by a need to help people
Organisational and good time management skills
Act as an ambassador/advocate for Customer within the Bank
Adhere to quality control requirements and ensure compliance with policy
Working at Allica Bank
At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.
Our employees are at the heart of everything we do, so our benefits are designed with you in mind:
Full onboarding support and continued development opportunities
Options for flexible working
Regular social activities
Pension contributions
Discretionary bonus scheme
Private health cover
Life assurance
Family friendly policies including enhanced Maternity & Paternity leave
Don’t tick every box?
Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!
Flexible working
We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.
Diversity
We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.
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