Partner, AI-Enabled Patient Flow & Enterprise Capacity Transformation, Performance Transformation

Partner, AI-Enabled Patient Flow & Enterprise Capacity Transformation

About Chartis

The challenges facing US healthcare are longstanding and all too familiar. We are Chartis, and we believe in better. We work with more than 1,900 organizations annually to develop and activate transformative strategies, operating models, and organizational enterprises that make US healthcare more affordable, accessible, safe, and human. With more than 1,450 professionals, we help providers, payers, technology innovators, retail companies, and investors create and embrace solutions that tangibly and materially reshape healthcare for the better. Our family of brands—Chartis, Jarrard, Greeley, and HealthScape Advisors—is 100% focused on healthcare and each has a longstanding commitment to helping transform healthcare in big and small ways. Believe in better.

Chartis has offices in Boston, Chicago, New York, Washington D.C., and Nashville.

Remote work is allowed.

Role Overview

Chartis is seeking a Partner, AI-Enabled Patient Flow and Enterprise Capacity Transformation, to lead the application of AI, analytics, and automation to healthcare operational transformation services - with a focus on enterprise capacity management, patient flow, and care coordination across the full continuum of care. Inpatient throughput is one critical lever within the broader enterprise capacity equation, interconnected with the ED, ambulatory access, perioperative and procedural settings, post-acute environments, and the home. This role is responsible for building and scaling AI- and analytics-enabled solutions - anchored in AI-enabled command center capabilities that provide real-time, system-wide visibility into capacity and demand - that allow health systems to manage capacity and care delivery across their entire clinical footprint, ultimately enabling care to reach patients where they are, rather than simply optimizing how patients move through traditional sites of care.

Partners are integral members of our firm’s leadership team providing leadership capital – both internally and externally – to sustain the firm’s rapid growth and ultimately allow it to have a greater impact on the healthcare system. Partners provide leadership across multiple dimensions – thought leadership, consulting engagement delivery, client service, business development, and cultural stewardship. As a member of the leadership team, a Partner is responsible for advancing the firm’s impact by leading the execution and delivery of large, complex consulting engagements, as well as expanding new and potential business opportunities.

Responsibilities

• Lead AI-enabled patient flow, enterprise capacity, and command center transformation engagements within Chartis’ Performance Transformation Line of Business—directing engagement teams, guiding strategic problem solving, and overseeing analyses, client deliverables, and implementation activities across the full continuum of care

• Design and scale AI-enabled command center operating models that serve as the hub for real-time capacity management and patient flow optimization across inpatient, ED, ambulatory, perioperative, post-acute, and home settings—enabling health systems to manage care coordination and enterprise capacity from a single, integrated analytics-driven command capability

• Apply data analytics and AI to optimize patient flow across the enterprise—including ED throughput, inpatient flow, discharge planning, care transitions, ambulatory access, perioperative scheduling, post-acute placement, and home-based care delivery

• Embed predictive analytics and AI-enabled decision support into bed management, staffing, and throughput workflows—with particular emphasis on demand-to-staffing models that translate patient flow forecasts into actionable workforce deployment, labor optimization, and operational efficiency improvements

• Drive the application of AI, analytics, and automation to processes Chartis already manages well—partnering with AI, data science, product, and technology teams to translate deep operational knowledge into scalable, deployable solutions that generate measurable outcomes

• Build and maintain trust-based relationships with existing and prospective clients, drawing upon healthcare knowledge and insights to surface and discuss issues within and beyond the scope of specific consulting engagements

• Embody the role of people leader by cultivating strong relationships with colleagues, as well as mentoring and developing consulting colleagues

• Help maintain a collaborative culture that attracts world-class, passionate, and mission-driven consultants

• Support go-to-market strategy, client pursuits, and thought leadership activities

Qualifications and Desired Skills

• Bachelor’s degree is required; advanced degree is preferred

• 10–15+ years of combined experience in healthcare operations (hospital, ambulatory, or health system) and applied AI, analytics, or automation—with a track record of leveraging technology to drive measurable performance improvement in domains such as throughput, capacity management, workforce optimization, or care coordination

• Strong operational knowledge across the enterprise capacity continuum—including patient flow, length of stay reduction, ED operations, bed management, perioperative services, care transitions, and command center design and operations—combined with the ability to identify where AI, analytics, and automation can generate the most meaningful impact; experience building or enabling AI-powered command center capabilities is strongly preferred

• Proven track record building and implementing AI- and analytics-enabled solutions in healthcare operational settings—not merely advising on AI strategy, but directly developing or deploying tools, models, or products that achieved measurable results in throughput, capacity, workforce efficiency, or care coordination

• Demonstrated success implementing operational transformation initiatives at scale

• Experience working within complex health systems and matrixed organizations

• Strong executive communication and stakeholder management capabilities

• Demonstrated ability to work alongside or lead data science, analytics engineering, and AI/ML teams to build and deploy healthcare analytics products—including demand forecasting models, staffing optimization tools, and real-time operational decision-support applications

• Strong understanding of operational KPIs and healthcare performance improvement methodologies

Preferred Certifications/Technologies

• Epic (ADT, capacity management modules)

• Command center tools (TeleTracking, GE, etc.)

• Lean / Six Sigma

• Predictive analytics / AI exposure

Salary range: $250,000-$350,000, plus may be eligible for an annual discretionary bonus. The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, skills, experience, training, licensure and certifications, practice area, and other business and organizational needs. In addition, Chartis offers several benefits including medical, dental, vision, HSA, FSA, disability insurance, life insurance, 401(k) match, paid time off, wellness stipend, and additional voluntary benefits.

At Chartis, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.