Operations Support Manager
Role Overview
The Operations Support Manager will coordinate end-to-end exam candidate experiences for the Financial Academy partnership in Riyadh, acting as a liaison between delivery partners and the CISI operations team. This mid-level role involves maintaining stakeholder relationships, providing exceptional service, collaborating internally, and identifying service improvements, with regular event engagements and market travel.
Perks & Benefits
This role offers the opportunity to work with a leading global professional body and a key strategic partner, the Financial Academy. You will have a direct impact on candidate experiences and service development. The position involves travel within the market, providing variety and networking opportunities. Career growth potential exists within a growing international presence.
Full Job Description
Job Title: Operations Support ManagerLocation: RiyadhAbout Us: The Chartered Institute for Securities & Investment (CISI) is the leading professional body for securities, investment, wealth, and financial planning professionals. As a not-for-profit organisation, we represent 52,000 members globally. Due to the importance of our strategic partnership with the Financial Academy we are creating a full-time presence in Riyadh. Join us and be part of a team that is making a significant impact with professionalism globally.Role Overview: Are you a customer centric and self-driven professional? We are looking for an Operations Support Manager to join our team, based in Riyadh, Saudi Arabia. In this role, you will be responsible for working closely with our key Partner The Financial Academy, supporting operational requirements and identifying opportunities to improve our service offering and exam candidate experiences. The role will involve market travel.Key Responsibilities:Support and coordinate end-to-end operational experiences for candidates sitting examinations through the Financial Academy, acting as a liaison between our delivery partners and the CISI operations team.Maintain and strengthen relationships with key stakeholders.Provide exceptional service and support to our partners and members, ensuring all aspects of the customer experience are seamless.Collaborate with internal teams to deliver high-quality customer experiences.Create and identify opportunities for improvements and service development.Regular engagements at events with members and stakeholders.Personal Attributes:Arabic language essential.Customer centric, with excellent communication and interpersonal skills.Strong organisational skills and resilience.Attention to detail and problem-solving skills.A pro-active and positive attitude.Ability to work independently and as part of a high-performing team.Previous experience in a Operations/Customer Service role.Project management experience.Familiar with analysis of business processes and customer journeys (desirable).Commitment to Integrity and Ethical Conduct:Uphold the highest standards of integrity and ethical conduct in all interactions.Ensure compliance with CISI's code of ethics and professional standards.Promote a culture of transparency, honesty, and accountability.Please mention the word **DEFENDER** and tag RMmEwMTo0Zjk6YzAxMzo3ZjU5Ojox when applying to show you read the job post completely (#RMmEwMTo0Zjk6YzAxMzo3ZjU5Ojox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.