Operations Executive
Role Overview
The Operations Executive role involves monitoring and verifying transactions, handling client queries, and coordinating with internal teams to ensure smooth transaction processing. This is a junior to mid-level position that requires strong attention to detail and effective communication skills. The hire will directly impact client satisfaction and operational efficiency by resolving issues and maintaining accurate records.
Perks & Benefits
The position offers the opportunity to work in a remote setup, promoting flexibility and work-life balance. Freshers are encouraged to apply, indicating a supportive culture for career growth and skill development. While specific perks are not detailed, the focus on client support and operational roles suggests a dynamic team environment conducive to learning and professional advancement.
Full Job Description
Job DescriptionWe are looking for a detail-oriented and proactive Operations Executive to join our team. The candidate will be responsible for monitoring transactions, handling client queries, coordinating with internal teams, and ensuring smooth transaction processing and client support.Key Responsibilities• Monitor, verify, and approve transactions as per company process and compliance requirements• Handle client queries related to transaction status, delays, failed payments, and beneficiary fund receipt issues• Coordinate with internal teams and banking partners for transaction investigations and resolutions• Respond to clients professionally through email and other communication channels• Send regular transaction status updates and follow-up emails to clients• Maintain and update Excel/MIS sheets for all client queries, complaints, transactions issues, and resolutions• Ensure all client issues are tracked, resolved, and properly documented• Escalate critical or unresolved cases to the respective teams promptly• Maintain accuracy, confidentiality, and operational efficiency in daily activitiesRequirements• Bachelor’s degree in B.Com, BBA, BBM, BA, MBA, or any banking/finance-related field• Freshers are welcome to apply• Good verbal and written communication skills in English• Basic knowledge of banking, remittance, payment operations, or financial services preferred• intermediary or Proficiency in MS Excel and basic computer applications• Strong attention to detail and problem-solving skills• Ability to manage multiple tasks and work in a fast-paced environmentPreferred Skills• Experience in customer support, banking operations, or payment processing is an added advantage• Understanding of transaction monitoring and compliance processes preferred• Good coordination and follow-up skillsPlease mention the word **LIBERATE** and tag RMmEwMTo0Zjk6YzAxMzoyODFmOjox when applying to show you read the job post completely (#RMmEwMTo0Zjk6YzAxMzoyODFmOjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.