Operations Associate

Profound is on a mission to help companies understand and control their AI presence. We scaled from Seed to Series C in 15 months and now count roughly 10% of the Fortune 500 among our customers. Keeping pace with this kind of prolific growth requires true generalists situated at the heart of the business: people who love variety, thrive on solving problems, and want to see how every part of a fast-growing startup works. As an Operations Associate, you will be at the center of everything that keeps Profound running, helping the team move faster, stay organized, and scale smoothly. The problems you solve will be different every day and every month, and the mandate of the role will grow with the business.

What you’ll do

• Planning and building the foundations of the company as we grow, from defining organizational structure and operational cadence to the systems and processes that underpin how we work

• Building internal operating systems: communication frameworks, cross-functional policies, and the processes that help a fast-growing team stay coordinated and most effective

• Supporting investor and board updates, ensuring leadership has the materials they need to communicate most effectively

• Partnering closely with Finance and Legal to set up international entities, navigate payroll and employment law, and manage compliance across jurisdictions

• Managing vendor relationships and coordinating with external partners across a range of business functions

• Restructuring customer-facing team structures and account assignments to better balance workload and prioritize accounts

• Leading office moves and real estate processes, from site search to negotiations through build-out coordination

• Plugging into any department that needs a strategic and executional partner on a high-priority initiative

Who you are

• 1 to 4 years of experience in operations, investment banking, consulting, or a similarly demanding, fast-paced environment

• Exceptionally organized and executional; you close loops, follow through, and don't let things fall through the cracks

• A systems thinker who can see the structure behind a problem and build durable solutions, not just quick fixes

• A strong communicator who can work effectively with anyone, from a first-year hire to a C-suite leader

• Energized by ambiguity and the growing pains that come with building a company at speed, not frustrated by them

• High agency and low ego, with a genuine bias toward action and outcomes over process

Location

This is an on-site role based in our NYC, SF, or London office, designed for builders who thrive on speed, iteration, and meaningful impact.

For this role, the expected base salary range is $110,000 to $200,000 (NYC and SF). Profound's total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.

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