Operations Analyst Intern
Role Overview
This is a junior-level Operations Analyst Intern role within the Deliveroo Belgium Operations team, focusing on data analysis and operational improvements. Day-to-day responsibilities include monitoring performance through dashboards, identifying trends, and supporting initiatives to optimize the delivery network. The intern will collaborate with cross-functional teams to enhance operational efficiency and service quality in Belgium.
Perks & Benefits
The role is remote, likely with flexibility, though based in Brussels, Belgium, suggesting potential time zone alignment with Central European Time. It offers a 6-month full-time internship, providing hands-on experience in a tech-driven environment with opportunities for career growth through collaboration with Operations, Commercial, Finance, and Marketing teams. The culture emphasizes curiosity, proactivity, and teamwork, encouraging interns to challenge the status quo and contribute to impactful projects.
Full Job Description
About the role
As an Operations Analyst Intern, you will be part of the Deliveroo Belgium Operations team, supporting day-to-day performance and long-term strategy. You will help the team achieve its core mission: continuously improving operational performance to deliver the best possible value to our customers, riders, and restaurant partners.
Key Responsibilities:
Data analysis & performance tracking:
Use available data sources to monitor operational performance.
Build dashboards and reports to track delivery network KPIs.
Identify trends, inefficiencies, and opportunities for improvement.
Operational improvement initiatives:
Contribute to the design and execution of initiatives to optimise delivery network performance.
Support the implementation of operational processes and frameworks that improve efficiency and service quality.
Collaborate with Operations, Commercial, Finance and Marketing teams to execute performance improvement actions.
Problem-solving & insights:
Conduct deep-dive analyses to justify recommendations and support decision-making.
Propose practical solutions to enhance Deliveroo’s operational model in Belgium.
Requirements:
Currently enrolled in a degree program (Engineering, Business, Economics, Data/Analytics, or equivalent).
Strong analytical and problem-solving skills, with experience using Excel/Google Sheets. SQL is a strong plus.
Effective communicator in English (both written and spoken). French and/or Dutch are a strong plus.
Highly organised, detail-oriented, and able to prioritise tasks with impact and deadlines in mind.
Curious, proactive, and a strong team player, not afraid to challenge the status quo.
Internship details:
Location: Brussels, Belgium
Duration: 6 months (full-time)
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