Operational Excellence Specialist, People Ops

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Summary

We’re looking for a system thinker, process optimizer and knowledge advocate - someone who loves making complex workflows simple, scalable and well-documented. As the Operation Excellence Specialist, you’ll own the design, improvement, and documentation of People Operations processes, ensuring our team operates efficiently, consistently and with clarity.

You’ll map end-to-end processes, uncover inefficiencies, implement automations and turn complex operations into accessible, actionable documentation. Your work will ensure our People Team runs smoothly, compliantly and continuously as we scale.

Key Responsibilities

Process Optimization & Automation:

• Lead deep dives into complex, cross-functional People Ops processes (e.g., hiring, transfers, onboarding/offboarding, data changes) to identify inefficiencies and improvement opportunities.

• Partner with People Tech, HRIS, and Product teams to implement automation solutions using system workflows, HRIS configurations, or ticketing tools.

• Execute User Acceptance Testing (UAT) for new process designs or automation workflows, ensuring alignment with business requirements and smooth end-user experience.

Documentation & Knowledge Management:

• Develop, maintain, and standardize SOPs, process guides, playbooks, and job aids for the People Team.

• Own the centralized knowledge base (e.g., Confluence, Notion, internal wiki), ensuring content is accurate, up-to-date, searchable, and aligned with process standards.

• Create and maintain documentation templates, style guides, and version control practices across People Ops.

• Partner with HR and Compliance teams to formalize process updates into official policies.

Continuous Improvement & Change Enablement:

• Establish process metrics, monitor performance, and recommend enhancements based on data-driven insights.

• Regularly audit processes and documentation for relevance, clarity, and accessibility.

• Support process rollouts with training materials, communication plans, and stakeholder guidance.

• Stay informed on new automation technologies, process improvement trends, and best practices to continuously evolve People Ops efficiency.

Collaboration & Cross-Functional Partnership:

• Work closely with People Ops, Product, Engineering, Compliance, and IT teams to ensure end-to-end process alignment.

• Facilitate process mapping sessions, stakeholder discussions, and knowledge-sharing initiatives.

Qualifications

• 2-4 years of experience in People Operations, Process Improvement, Knowledge Management, or Technical Writing roles.

• Proven experience in process analysis, optimization, automation, and redesign across HR or business operations.

• Hands-on experience with HRIS systems (e.g., Workday, Deel, BambooHR, Rippling) and workflow tools.

• Exceptional writing and documentation skills; ability to translate complex processes into clear, actionable content.

• Strong analytical skills and experience using data to measure process and documentation improvements.

• Proficiency with knowledge management tools (Confluence, Notion, Guru, SharePoint) and process mapping tools (Figma, Lucidchart).

• Excellent collaboration, communication, and facilitation skills to work across technical and non-technical teams.

• Detail-oriented, organized, and capable of managing multiple projects simultaneously.

Bonus Points

• Certification or training in Lean, Six Sigma, process improvement, or technical writing.

• Experience implementing or managing knowledge bases or documentation frameworks at scale.

• Background in HR systems, change management, instructional design, or training development.

• Familiarity with Jira or similar tools for workflow management and ticket triage.

• Passion for scaling People Operations through technology, automation, and knowledge-sharing practices.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via this link and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at recruiting@deel.com.

As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.

This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Privacy Policy.

• For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT; results are available at Ashby, Covey.