Online Implementation Specialist (Employee Benefits)
Role Overview
This mid-level role involves customizing GBS's online enrollment system for employee benefits clients, managing about 65 clients. Day-to-day work includes analyzing client documentation, configuring system functionality, and troubleshooting issues while collaborating with cross-functional teams like EDI and account management. The hire will have a direct impact on client satisfaction and system accuracy.
Perks & Benefits
Fully remote position with flexible work environment. Opportunity to work independently and as part of a multi-disciplinary team. Potential for career growth in benefits administration and technology. Standard remote work benefits likely include home office stipend and flexible hours.
Full Job Description
Online Implementation Specialist
Position Summary: An Online Services, Implementation Specialist customizes GBS’ online enrollment system to meet client specific enrollment needs. Ability to analyze, process, and develop solutions to deliver a customized benefit enrollment system required. A successful candidate will be able to manage approx. 65 clients.
Essential Duties & Responsibilities:
• Solid understanding of benefits administration, enrollment process, and payroll functionality
• Ability to quickly process and extract information from multiple, complex documentation sources and translate the information into the online system
• Forethought and planning to determine proper implementation strategy while considering system functionality, best practice, and client needs
• Liaison with cross-function internal teams (including EDI, Brokers, and Account Managers)
Skills & Qualifications:
• Ability to independently exercise sound judgment for defined job duties, obtain results, troubleshoot problems, and formulate solutions
• Self-starter, highly motivated, and hands-on
• High attention to detail and accuracy
• Ability to multi-task, prioritize and organize in a face-paced environment
• Proven ability to work effectively alone and on a multi-disciplinary team
Education & Experience:
• 1+ years working in a related field (technology, HR, benefits)
• Excel skills required (formulas and v-lookup used daily)
• Strong work ethic • Tech–savvy
• Excellent communication (written and oral)
• Prior BenAdmin system experience helpful
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