Online Admissions Counselor
Role Overview
The Online Admissions Counselor guides prospective students from inquiry to enrollment for Bluefield University's online programs, handling outreach, application assistance, and coordination with internal teams. This mid-level role involves proactive communication via phone, email, text, and virtual meetings, managing CRM pipelines, and collaborating with Enrollment Advising, Financial Aid, and Registrar to ensure smooth student transitions. The counselor directly impacts enrollment goals and student experience in a fast-paced, goal-oriented environment.
Perks & Benefits
This is a remote position with flexibility to work from home. The role offers the opportunity to impact student lives in a Christian higher education setting. Benefits likely include health insurance, retirement plans, and professional development opportunities typical of university employment. The university values teamwork and a supportive culture aligned with its Christ-centered mission.
Full Job Description
Please see application instructions at the bottom of this job description.Position SummaryThe Online Admissions Counselor serves as a key representative of Bluefield University’s online programs, guiding prospective students from inquiry through enrollment. This position provides personalized support throughout the admissions process, including initial outreach, application assistance, admissions counseling, and coordination with internal departments to ensure a smooth transition into the student experience. The Counselor plays a vital role in meeting enrollment goals and upholding the mission and values of Bluefield University through high-quality, student-centered service.Essential Duties, Responsibilities, And FunctionsThe essential duties, responsibilities, and functions of this position include, but are not limited to, the following:Proactively engage with prospective students through phone, email, text, and virtual meetings to provide program information and support the completion of applications.Guide applicants through the admissions process, including explaining requirements, collecting necessary documentation, and ensuring timely follow-up.Evaluate applicants for program fit and readiness in alignment with university admissions criteria and policies.Maintain accurate and timely documentation of student interactions and progressing the university’s CRM (Salesforce) and student information system (Jenzabar).Collaborate with Enrollment Advising, Financial Aid, and Registrar teams to ensure admitted students successfully transition into registration.Monitor individual pipelines to meet or exceed key performance indicators (KPIs).Support marketing and recruitment initiatives by participating in virtual events, webinars, and partnerships.Contribute to continuous improvement of enrollment processes and student experiences.Other duties as assigned.Knowledge, Skills, Abilities, And Education/ExperienceBachelor’s degree required or equivalent professional experience.Prior experience in higher education admissions, recruitment, or student services preferred.Strong interpersonal communication, customer service, and relationship-building skills.Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and professionalism.Proficiency with CRM systems (e.g., Salesforce) and student information systems (e.g., Jenzabar) preferred.Goal-oriented mindset with the ability to achieve measurable enrollment targets.Other QualificationsMust profess Christian faith and uphold the university’s values.Demonstrates professionalism, integrity, and a commitment to teamwork.Exhibits enthusiasm for serving students and advancing the mission of Christian higher education.PERFORMANCE STANDARDSThis position is subject to at least an annual evaluation based upon the job duties, responsibilities, and functions as set forth above.APPLICATION INSTRUCTIONSPlease Complete The Electronic Employment Application And UploadLetter of interestResume3 ReferencesPersonal statement of Christian faith.Additional information about Bluefield University is available at www.bluefield.edu. To be considered for this position, all application requirements listed above must be completed.Bluefield University is a Christ-centered learning community developing servant leaders to transform the world. We are looking to hire employees who will embrace this mission.Bluefield University is a private, not-for-profit institution affiliated with the Baptist General Association of Virginia. Bluefield University shall not unlawfully discriminate on the basis of race, color, national or ethnic origin, sex, disability, age, genetic information, veteran or military status, or any other basis on which the University is prohibited from discrimination under local, state, or federal law, in its employment or in the provision of its services, including but not limited to its programs and activities, admissions, educational policies, scholarship and loan programs, and athletic and other University-administered programs. This institution encourages women, minorities, veterans, and individuals with disabilities to apply.Please mention the word **REASONED** and tag ROjox when applying to show you read the job post completely (#ROjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.