New Partner Experience Team Lead - Belgium Market (12 months FTC) - Dutch Speaking
Role Overview
This team lead role manages a team of New Partner Experience agents for Deliveroo's Belgium market, focusing on onboarding new restaurants and driving their order growth in the first 8 weeks. Responsibilities include coaching, performance management, and process improvement, working closely with other team leads and reporting to the Head of New Partner Experience. This is a mid-level management position within the SMB team, based in Manchester on a hybrid basis.
Perks & Benefits
This is a hybrid role with 3 days in the Manchester office and offers a 12-month fixed-term contract. Deliveroo provides a range of benefits including health, family, finance, community, convenience, growth, time away, and relocation. The company emphasizes a diverse and inclusive workplace, and the role offers the opportunity to develop leadership skills in a fast-growing tech company.
Full Job Description
New Partner Experience Team Lead - Belgium Market (12 months FTC) - Dutch Speaking
As a New Partner Experience Team leader you will manage a team of New Partner Experience agents, working to get new restaurants running on Deliveroo within Belgium, and growing their order volume over the first 8 weeks on the platform.
You will work as part of the SMB (Small & Medium Business) team in Manchester, reporting to the Head of New Partner Experience and will work in the Manchester office on a hybrid basis.
Hours of work will be Monday to Friday, 9am-5:30pm. This is a hybrid role, working in the Manchester office 3 days a week.
Responsibilities (your team)
Responsible for the daily oversight of a team of New Partner Experience Agents
Main activities to include coaching the team to develop skills, oversight of team behaviour and attendance, providing reporting on results, and developing and refining important onboarding processes, to ensure restaurants are set up for success
Work together with other Team Leads
Report on performance & putting action plans in place to drive improved performance.
Ensure your team hit agreed goals, establishing a performance management framework for your team
Ensure restaurants are comfortable with our systems so that they can make the most of their new partnership
Required skills (your role)
Fluent in English and in Dutch/Flemish is required for this role
2+ years management experience
Experience in account management or customer service desirable
Ability to work to targets and a get up and go attitude
Workplace & Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their
welfare. We offer a wide range of great benefits in areas including health, family, finance,
community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully
diverse it can be. That means we have no judgement when it comes to any one of the things
that make you who you are - your gender, race, sexuality, religion or a secret aversion to
coriander. All you need is a passion for (most) food and a desire to be part of one of the
fastest growing startups in an incredibly exciting space.
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