Mid Market Customer Account Manager
Role Overview
This is a mid-level role as a Mid Market Customer Account Manager at Iterable, focusing on managing customer accounts to drive growth and deepen relationships. The hire will work within a customer engagement team, handling day-to-day account management, optimizing customer interactions, and contributing to the company's success in the AI-powered customer engagement platform sector.
Perks & Benefits
The job is fully remote within the US, with a global team culture that values innovation, collaboration, and inclusion, as recognized by awards like Inc's Best Workplaces. Benefits likely include career growth opportunities, a supportive work environment, and flexibility typical of tech roles, with an emphasis on work-life balance and diversity.
Full Job Description
Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.
Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.
With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!
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