Manager, People Ops Transformation
Role Overview
This is a senior-level role as a Manager, People Operations Transformation, focused on transforming global HR operations and processes to support company scale. Day-to-day responsibilities include identifying improvement and automation opportunities using AI and data-driven approaches, designing and implementing self-service solutions, and leading global enablement through standardized training and documentation. The hire will work cross-functionally with People teams and other stakeholders to drive project outcomes, manage timelines, and ensure clean data for AI consumption, impacting operational efficiency and consistency across the organization.
Perks & Benefits
The role is fully remote, with no specific time zone mentioned, implying flexibility for globally distributed work. The company emphasizes a collaborative, inclusive culture with no egos, supporting belonging and equal opportunity. Career growth is implied through opportunities to lead transformative projects and work across diverse teams, with a focus on building what's next in a dynamic tech environment.
Full Job Description
We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.
It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.
One Confluent. One Team. One Data Streaming Platform.
About the Role:
We are looking for an exceptional Manager, People Operations Transformation to transform global people operations and processes that support company scale. Reporting into the Manager - Transformation, Compliance, and Contingent Workers, the ideal candidate will have deep subject matter expertise in global HR operations and proven success identifying improvement and automation opportunities. In addition to process improvements, this person will successfully identify core enablement needs, and build key processes and tasks supporting knowledge management, SOP documentation, and training for the People Operations team.
Operational project support for these initiatives will come from team members within the People Services team, so experience managing direct or dotted line relationships is ideal.
The ability to work independently and cross-functionally to meet all stakeholder needs and influence change will be critical for success in this role. You will work cross functionally with all People teams such as Total Rewards, Business Partners, and Talent, as well as with other key stakeholders such as Legal, Finance, and IT.
What You Will Do:
Apply AI and a data driven approach to proactively identify improvement opportunities, design, and implement automation and self-service solutions while measuring results
Global Enablement Lead for People Operations, Shared Services, and Talent Coordination by standardizing and documenting training, support change management, and standardize playbooks to drive consistent global adoption
Partner with globally distributed and highly cross-functional teams to scope and drive project outcomes in a highly collaborative approach.
Develop clear and cohesive project plans, managing all stakeholders and deliverables according to timelines, to ensure we deliver on these key priorities.
Update and maintain knowledge and knowledge governance to ensure clean data for AI consumption
What You Will Bring:
A bachelor's degree in business or a related field with 7+ years of experience in HR operations.
Demonstrated experience building a culture of excellence and accountability by driving consistent, streamlined, and automated People Operations processes across the globe.
Experience with Workday business process design; including business requirements documentation and project management
Extremely process and detail oriented with the ability to drive projects to completion.
Excellent interpersonal skills with the ability to communicate at all levels within the organization and to simplify complex topics for broad audience
Ready to build what's next? Let’s get in motion.
Come As You Are
Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible.
We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.
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