Junior Customer Support Specialist (German speaking)
Role Overview
As a Junior Customer Support Specialist at Priceloop, you will be responsible for onboarding new customers, managing their inquiries, and ensuring they have a seamless experience using the platform. This entry-level role involves close collaboration with Product and Engineering teams to address customer needs and requires strong communication skills. Your contributions will directly impact customer satisfaction and the efficiency of the onboarding process.
Perks & Benefits
Priceloop offers a flexible remote work setup with home office options and flexible working hours. The company promotes a culture of continuous learning with an annual development budget of 1000 EUR for courses and conferences. Employees enjoy competitive compensation, uncapped holiday, and opportunities to work closely with founders, alongside regular team events.
Full Job Description
Headquarters: Berlin
We at Priceloop are on a mission to empower business managers in making data-driven decisions. Pricing is one of the most critical business challenges for our customers. However, today s market standard is manual pricing or rule-based automation, which both are not truly data-driven. We have big ambitions in changing how enterprise software is built and delivered, and we are seeking similarly ambitious professionals to join us in our journey. Learn more about working at Priceloop.What you ll work on:As our first hire in the Customer Support function, you'll play a crucial role in ensuring our customers have the best possible experience using our platformOnboarding: You ll have a full ownership of our onboarding process by leading our customers through the operational tasks of the onboarding in an efficient mannerAccount Management: you'll be the primary contact for our customers via various channels (incl. email, phone or Zoom) to help them navigate our platform, especially with functionalities that are not self-service yetCross-team Collaboration: you ll work closely with our Product and Engineering teams to solve customer tickets and other inquiriesYou will manage our CRM HubSpot to make sure all information is up to date and organizedYou have already gained your first experience in a customer facing role (Customer Service / Operations, SDR, Sales, etc.), B2B/SaaS experience would be a strong advantageYou are familiar with customer service ticketing tools such as Hubspot, Dixa, Zendesk or similarYou are fluent in German and have good English skillsYou have experience with Google SheetsYou are a strong team player and have good communication skillsYou have a strong interest and willingness to learn in the field of Business-to-Business Software as a Service as well as e-commerce pricing What will make you a perfect fit:You re a self starterYou re ambitious but humbleYou speak upYou embrace team over selfFlexible working hours, home office & fully remote optionsCompetitive compensation packages including ESOP1000 EUR annual budget for your development (courses, conferences, etc.)Uncapped holiday13 or 16 MacBookPro / Linux machine with all the equipment needed for your workRegular team events (as far as covid 19 allows)Work closely with the foundersLots of excellent coffee
To apply: https://weworkremotely.com/remote-jobs/priceloop-junior-customer-support-specialist-german-speaking
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