IT Support Engineer

Ready to dive into the dynamic world of social gaming and be part of a rapidly expanding team?
Patrianna is a fast-scaling product development company headquartered in Gibraltar, with a dynamic, global team powering our growth. We operate at the intersection of technology and entertainment, building innovative solutions that shape the future of social gaming and deliver outstanding experiences to millions of players worldwide.

We're driven by speed, ambition, and bold ideas. At our core, we're product creators and problem-solvers who thrive in a high-performance environment. We're looking for exceptional talent—smart, adaptable, and motivated individuals eager to make an impact, scale business functions at pace, and continuously improve.

The Role
You'll be the technical problem-solver keeping our global team connected and productive, providing remote IT support that keeps everyone running smoothly.
What you will be doing
• Provide technical support to internal employees via remote tools, chat, and email;
• Diagnose and resolve hardware, software, and network-related issues across our distributed team;
• Manage tickets and prioritize requests to ensure timely response and resolution;
• Assist with setup, configuration, and troubleshooting of laptops and mobile devices;
• Perform regular maintenance, updates, and software installations on employee devices;
• Document solutions and troubleshooting steps in our knowledge base to help the team learn and improve.
What we are looking for
• Strong knowledge of Windows, macOS, and basic Linux troubleshooting;
• Experience with remote support tools (TeamViewer, AnyDesk, etc.) and ticketing systems;
• Solid understanding of network configurations and troubleshooting (TCP/IP, DNS, VPN);
• Excellent problem-solving skills with the ability to work independently;
• Strong communication skills and ability to explain technical concepts to non-technical users;
• Experience with Google Workspace, Slack management, Jira configuration, or MDM systems would be a bonus.
Why you will love it
Working at Patrianna means joining a fast-growing product development company where your technical expertise directly supports our global team's success. You'll thrive in our high-pace, high-growth environment where every challenge is a chance to sharpen your skills. With our ego-free collaboration culture, you'll feel genuinely supported while taking ownership of critical IT operations that keep our innovative social gaming solutions running seamlessly for millions of players worldwide.
Benefits:
• Full remote work flexibility;
• Generous paid time off including vacation, sick leave;
• Engaging company events and vibrant culture;
• Unlimited growth opportunities in a fast-scaling business.