IT Engineer

The Firm

Paradigm is a San Francisco-based investment firm focused on crypto and frontier technologies across the globe, with over $11 billion in assets under management. We make investments in companies and protocols at all stages, ranging from early-stage venture financing rounds to growth equity to liquid token assets.

Paradigm was co-founded in 2018 by Matt Huang (former Partner at Sequoia Capital) and Fred Ehrsam (co-founder of Coinbase). Since then we’ve been hard at work building a world-class team of brilliant mutants to investigate the world’s most beautiful technical problems. Our research-driven approach helps us build relationships with founders and entrepreneurs, but it also reflects our broader goal of growing the crypto ecosystem globally and accelerating crypto’s ability to advance the world we live in. We believe that crypto will ultimately redefine money, finance, and the internet itself, and this technological revolution will have a fundamental and long-lasting impact on the global economy.

The Role

Paradigm is looking for an IT Engineer to join our team. The primary responsibility of this role is to provide best in class support to all of Paradigm’s users. In addition to providing support, you'll also be responsible for assisting with implementing, configuring and maintaining SaaS applications and tools, alongside the IT Systems Engineers.

You have:

• 3+ years of IT support experience, with a strong technical background troubleshooting Mac and iOS endpoints as well as SaaS applications (e.g., Zoom, Google Workspace, Slack)

• 1+ year of IT system administration experience, with hands-on exposure to IAM (Identity and Access Management), and endpoint management.

• Solid understanding of ITSM best practices, collaboration platforms (Slack, Zoom), networking fundamentals, and AV/conference room technologies

• Proven expertise in testing, configuring, and deploying IT solutions in a fast-moving environment

• Ability to set clear expectations, prioritize effectively, and follow through on commitments in a timely and reliable manner

• Excellent written and verbal communication skills, with the ability to translate complex technical concepts for both technical and non-technical audiences while maintaining a customer-first focus

Nice to haves:

• Experience working in a fast-paced or high-growth company

• Familiarity with APIs, GCP, SAML, OIDC

• Python scripting experience

• Exposure to Okta Workflows

• Background in security operations (e.g., incident response, vulnerability management)

You are:

• Passionate about delivering world-class customer service, with a strong sense of ownership and integrity

• Skilled at building relationships and adapting your support approach to the needs of diverse stakeholders

• Eager to expand your expertise beyond day-to-day IT support by engaging in cross-functional projects such as software rollouts and systems management alongside the Systems Engineering team

• Highly trustworthy and motivated, with a strong drive to contribute, grow, and succeed as part of the team

You will:

• Work in person in San Francisco, CA (currently 3 days per week onsite)

• Deliver best-in-class IT support, ensuring high levels of employee satisfaction and productivity

• Participate in the team’s on-call rotation and after-hours support coverage

• Maintain and manage a wide range of cloud applications used across the organization

• Partner with Systems Engineers on projects and progressively take full ownership of initiatives from start to finish

• Document, standardize, and continuously improve IT processes and best practices