Insurance Follow Up Specialist Outpatient Infusion Therapy
Role Overview
This Insurance Follow Up Specialist role involves investigating and resolving 50 to 100 insurance claim denials daily, partnering with payers to secure timely reimbursement, and coordinating with front desk and authorization teams to optimize collections. As a mid-level position on the Billing Operations team, the hire will ensure precise claim handling, directly impacting patient access to care and peace of mind through efficient billing processes.
Perks & Benefits
The job offers full-time remote work across the U.S. with optional hybrid arrangements for local candidates in Brentwood, TN, operating during standard business hours Monday to Friday. It emphasizes work-life balance and a supportive culture, focusing on patient care and team collaboration, with opportunities for career growth in billing operations within a healthcare setting.
Full Job Description
Remote (U.S.) | Full-Time | Monday–Friday | Standard Business HoursHybrid Optional if Local – Office Located in Brentwood, TN
At IVX Health, we're reimagining what exceptional care looks like—and that vision extends far beyond the clinical setting. Our Insurance Follow Up Specialists are a vital part of the patient care journey, ensuring that every claim is handled with precision, empathy, and a clear understanding of how billing impacts both access to care and peace of mind. This Full Time role is part of our Billing Operations team and offers the flexibility to work fully remote or hybrid—with the option to work in-office if you're local and prefer it. We prioritize work-life balance and a culture of support, recognizing that behind every claim is a patient counting on us to make care happen. Note: This is a remote position open to candidates across the U.S. Local candidates may also opt to work from our Brentwood, TN office.
What You'll Do
Investigate and resolve insurance claim denials with speed and accuracy—typically 50 to 100 denials daily. Partner with payers to resolve issues and secure timely reimbursement. Interpret LCD/NCD requirements and manage CPT/HCPCS-related denials. Coordinate with front desk and authorization teams to reduce delays and optimize collections. Provide top-tier phone support to patients, insurancPlease mention the word **BENEVOLENCE** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.