Institutional Onboarding/Relationship Manager
Role Overview
This is a senior-level role as an Institutional Onboarding/Relationship Manager at Polymarket, focusing on managing relationships with institutional clients like FCMs and market makers. Day-to-day responsibilities include onboarding institutions, handling FIX/API connectivity testing, providing trading and settlement support, and coordinating cross-functionally with teams such as Engineering and Compliance. The hire will serve as the operational backbone for institutional liquidity, impacting exchange and clearinghouse infrastructure in a fast-paced, regulated environment.
Perks & Benefits
The role offers a competitive salary and generous equity package, with a hybrid work setup based in New York City, requiring 5-6 days per week on-site, implying limited remote flexibility. It provides opportunities for career growth by shaping infrastructure at an exchange level and operating in a high-stakes, innovative fintech environment. The culture is fast-moving and collaborative, involving cross-functional teamwork with traders, engineers, and compliance professionals.
Full Job Description
We’re offering a very competitive salary + a generous equity package for the right person. This is a rare chance to join a team operating at the cutting edge of financial infrastructure, market design, and real-time event trading.
What you’ll own:
• Institutional onboarding (FCMs, market makers, enterprise participants)
• FIX/API connectivity testing & certification
• Trading, clearing, and settlement support
• Daily coverage of key institutional partners
• Operational monitoring, anomaly detection, & escalation workflows
• Relationship management, structured feedback loops, and account health
• Playbook creation, SOPs, and institutional documentation
• Cross-functional coordination with Engineering, Control Desk, Markets, Finance, and Compliance
What you bring:
• 5+ years in a DCM, ATS, FCM, broker-dealer, market-maker, or fintech exchange environment
• Strong understanding of the trade lifecycle + clearing flows
• Technical literacy (FIX sessions, API connectivity, order routing)
• Ability to communicate with traders, engineers, quants, and compliance teams alike
• High EQ, impeccable organization, and comfort operating in a fast-moving regulated environment
• Bonus: experience in prediction markets, derivatives, or event contracts
Why this role matters:
You’ll be the operational heartbeat for the institutions powering liquidity and flow on Polymarket. If you’re hungry to be early at a rocketship, to shape infrastructure at an exchange + clearinghouse level, and to operate in a high-stakes, high-velocity environment—this is the role.
Location: New York City (Hybrid, 5-6 days/week)
Comp: Extremely competitive salary + meaningful equity
Reporting to: Head of Client Success
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