Insights Analyst Dispute Experience
Role Overview
As an Insights Analyst at Chime, you will analyze data from Dispute and Fraud Operations to identify root causes of issues, define KPIs, and build monitoring frameworks. This mid-to-senior level role involves partnering with Product, Engineering, and Risk teams to improve decision accuracy and operational efficiency, directly impacting platform integrity and member protection.
Perks & Benefits
This is a fully remote role with a competitive base salary ($138k-$190k), bonus, and equity package. Chime offers comprehensive benefits typical of tech companies, including health coverage and flexible work arrangements. While specific time zone expectations aren't mentioned, remote roles often require overlap with core business hours.
Full Job Description
About the role As an Insights Analyst supporting Chime’s Trust & Safety Pillar at OMX, you will play a criticalx role in strengthening the integrity of our platform by delivering deep analytical insights across Dispute Operations, Fraud Operations, Product Management, Engineering, and Risk. Your work will directly influence how Chime protects members, drives operational efficiency and resilience, reduces losses, and prevents abuse. In this highly visible role, you will partner closely with Fraud Ops, Disputes Ops, Risk, Product, and Engineering teams to diagnose emerging risks, quantify operational impacts, and develop recommendations that improve decision accuracy, automation effectiveness, and operational performance. You will bring strong analytical rigor, exceptional communication skills, and the ability to translate complex data signals into clear, actionable insights for senior leaders. This role requires a strategic thinker who can proactively identify gaps, drive analytical frameworks, and ensure cross-functional alignment in a rapidly evolving Trust & Safety environment. The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00 Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. In this role, you can expect to Analytics & Root-Cause Identification Translate complex data signals into root-cause narratives and actionable operational or product recommendations. Define success metrics, KPIs, monitoring frameworks, and develop predictive analytics mechanisms for Disputes and Fraud Ops. Build enhanced metric and KPI frameworks that help identify emerging trends, performance shifts, and anomalies across FraudPlease mention the word **GRATEFULLY** and tag ROjox when applying to show you read the job post completely (#ROjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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