Implementation Specialist
Role Overview
The Implementation Specialist at Roofr is responsible for managing multiple customer onboardings in a fast-paced environment, balancing individual training with group enablement sessions. This mid-level role focuses on ensuring a smooth onboarding journey, driving customer adoption, and improving retention metrics. The hire will play a crucial role in enhancing the overall customer experience and scaling the onboarding process as the company grows.
Perks & Benefits
Roofr offers a dynamic startup culture with strong financial backing and opportunities for significant growth and equity. The position supports remote work, allowing for flexibility in work hours. Employees can expect a collaborative team environment focused on customer success, with a clear pathway for career advancement within the company.
Full Job Description
At Roofr, we're obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That's what makes Roofr's CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we're excited to continue expanding and leading the market with innovative products.
We have an amazing culture, strong financials, and best-in-class company metrics. It's an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact.
This position is for an existing vacancy.
Roofr is growing our Implementation Team, and we're looking for an experienced Onboarding or Customer Success Specialist to help design, deliver, and continuously improve a scalable customer onboarding experience that drives fast time-to-value and long-term product adoption.
We onboard hundreds of new customers every month across multiple products, supporting them as they grow and expand their use of Roofr. This role is ideal for a customer-centric, results-driven professional who thrives in high-volume environments and believes great onboarding is the foundation for retention, expansion, and customer advocacy.
Time-to-value, adoption, retention, and churn prevention are the name of the game, always with the customer's best interest at heart.
What You'll Get to Do:
- Own and manage multiple concurrent customer onboardings in a high-volume environment, balancing 1:1 training with scalable, group-based enablement
- Guide customers through their onboarding journey, ensuring tPlease mention the word **LOVES** and tag RMTY3LjIzNS4xMy4xNg== when applying to show you read the job post completely (#RMTY3LjIzNS4xMy4xNg==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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