Implementation Specialist
Role Overview
As an Implementation Specialist at Karbon, you will lead end-to-end implementation projects for small to mid-sized accounting firms, managing onboarding, data migration, and training. This mid-level role involves building project plans, tracking milestones, and facilitating structured sessions to ensure customers achieve rapid value on the Karbon platform. You will act as a trusted partner, communicating with stakeholders to drive successful adoption and long-term success.
Perks & Benefits
This role is fully remote in the United States, offering flexibility in work location. Karbon promotes a people-first culture with Great Place To Work® certification and recognition on Fortune's Best Small Workplaces™ List, indicating strong career growth opportunities and a supportive team environment. As a globally distributed company, there may be some flexibility in time zones, and benefits likely include typical tech job perks such as health insurance and professional development resources.
Full Job Description
About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List. About the Role: As an Implementation Specialist, you will lead customers through onboarding, data migration, implementation, and training for small to mid-sized firms. You’ll act as a trusted partner during the implementation phase, supporting customers as they adopt Karbon and ensuring they achieve rapid time-to-value and long-term success on the Karbon platform. As an Implementation Specialist, you will...
Own the customer implementation journey: Manage end-to-end implementation projects for small to mid-sized accounts, building and maintaining project plans, tracking milestones, and ensuring deliverables are completed on time, escalating complexity as needed. Communicate across multiple stakeholders: Partner primarily with firm administrators and key users to align priorities, clarify responsibilities, and maintain momentum throughout the implementation. Facilitate structured onboarding: Lead kickoff meetings, configuration sessions, and training sessions using established frameworks and playbooks, adapting delivery to customer needs. Provide professional guidance: Guide customers on Karbon best practices fPlease mention the word **CHEERFUL** and tag RMTE2LjIwMy4yNDAuMzc= when applying to show you read the job post completely (#RMTE2LjIwMy4yNDAuMzc=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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